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USA Contact Point

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USA Contact Point

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Employee Review

  1. 5.0
    Former Employee, less than 1 year

    Agents at USA Contact

    May 17, 2022 - Customer Service Representative in Boca Raton, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    you got paid by the minute so you controlled what you wanted to make and there was always room for promotion as supervisor

    Cons

    sometimes calls were slow and getting assistance with issues sometimes took longer than average

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Other Employee Reviews

  1. 5.0
    Current Employee

    My experience working for USA Contact Point

    Oct 9, 2015 - Escalation/Customer Service Representative in Clarksville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The training is thorough yet fast. You can start right away. Your pay is always on time. I've never had a pay issue. You work from home, and choose your own hours. You are rewarded for retention.

    Cons

    You may have mean customers at times, but it comes with any job of this nature. If you do not have a quiet environment at home, this will not be a good choice for employment.

    1 person found this review helpful
  2. 3.0
    Former Contractor, more than 1 year

    it was an ok company

    Oct 28, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work from home, ok management

    Cons

    Not enough calls sometimes to be productive.

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