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USAA

Engaged Employer

USAA

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Employee Review

  1. 2.0
    Former Employee

    Bait & Switch, Unethical Management

    Jan 3, 2012 - Member Relationship Spec/Member Service Representative/??? in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Fair Pay for the Job - 401K Match up to 8% (vested after 2 yrs) - Free covered parking on campus - lots of restrooms - Public only knows what they see from advertising, so company has a good image

    Cons

    - Right hand doesn't know what the left hand is doing (i.e. What senior executives put out verbally and in writing, isn't practiced by the operational level of management (member contact) - Unpleasant work environment...management rules by fear and intimidation. Employees unable to speak freely or point out problems, even if it would help the company and/or members. - Bait and switch in hiring (if you have a member contact job, you WILL be judged on your multi-product sales performance). Other qualities such as product knowledge (i.e. insurance, investments, etc.), technical expertise, and member/customer satisfaction will all be secondary, if recognized at all) - Low level of work ethics consistently exhibited by lower level managers and directors. Company ignores internal ethics complaints unless they think it could end up in a lawsuit and cost them $$$. - "Millitary values" are a marketing term used by USAA. As a former military officer, I can positively attest to my direct management at USAA adhering to a MUCH lower set of values; typically at the members expense. - Expertise, education, high work ethic, low error rate, etc. will not move you along at USAA. Talking the member into an additional sale, even if you mess up the primary requested/needed business, will. Very little opportunity to move into a better work position at USAA once you are a MSR. Lots of turnover in the MSR job, not so in the other areas of the company. - Mangement wants you to keep your mouth shut at all times, unless you are cheerleading. No constructive criticism or attention to misinformation, etc. is allowed. Team meetings are typically like attending a Funeral...heads down, employees quiet,. - Preschool type management, i.e. managers hand out a piece of candy if you do a good job! Silly dress up days by management, etc., while all while nothing changes for the employee. You are on the phones, period. Only the managers participate in the "fun" activities, but stupidly feel that it motivates the employees. Employees afraid to speak up.

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    11 people found this review helpful
  1. 5.0
    Current Employee, more than 3 years

    Terrific Company

    Aug 7, 2022 - Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, mission, member focus & innovation.

    Cons

    Grew too fast and trying to catch up with staffing and processes.

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  2. 4.0
    Current Employee, more than 1 year

    Great place to start

    Aug 1, 2022 - Data Engineer III in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, kind employees. Never had a problem asking others for help when needed

    Cons

    People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.

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    2 people found this review helpful

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