USAA - It was two-faced work environment in which I didn't feel comfortable. | Glassdoor
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There are newer employer reviews for USAA

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Helpful (2)

"It was two-faced work environment in which I didn't feel comfortable."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claims Adjuster in Sacramento, CA
Former Employee - Claims Adjuster in Sacramento, CA
Doesn't Recommend
Disapproves of CEO

Pros

Every-morning my unit had a meeting and the department took on all claims; we were able to help more clients.

Cons

Micro-management; being on The phones for 8 hours per day; and overall bad morale in the company.

Advice to Management

Treat your employees the way that you would want to be treated in the workplace.

Other Employee Reviews for USAA

  1. Helpful (1)

    "Better than most similar employers... still performance based sales."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist in Phoenix, AZ
    Former Employee - Member Relationship Specialist in Phoenix, AZ
    No opinion of CEO

    Pros

    Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call center), positive attitude, positive reinforcement to perform (rather than negative reinforcement more commonly found elsewhere)

    Cons

    If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about helping the military and their families" but you're really just trying to sell them more products.

    Advice to Management

    Concentrate on teaching sales skills to those who are less experienced rather than so much time "indoctrinating" us into how great USAA is.


  2. "I was dedicated to my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casualty Claims Examiner in Norfolk, VA
    Former Employee - Casualty Claims Examiner in Norfolk, VA
    Recommends
    Approves of CEO

    Pros

    You get paid for what you are worth.

    Cons

    Lack of trust and honesty between employees and supervisor. Not all supervisors fit that category.

    Advice to Management

    Listen to the employees they have a lot to offer and will work hard for you to ensure company growth.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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