USAA - Pretty easy job with great hours | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

Helpful (1)

"Pretty easy job with great hours"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mortgage Origination Specialist in Phoenix, AZ
Current Employee - Mortgage Origination Specialist in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at USAA full-time (More than a year)

Pros

The 401k match is amazing at 8%. They give you an extra check in December to help with Christmas and they give you an Annual bonus depending on how well the company performs. Last year it was 18% of your annual salary!! In mortgage we pretty much have bankers hours. If you work the later shift you will be there until 8 but it's a monday-friday job.

Cons

The training seems to lack quite a bit. You don't feel 100% prepared for your job when they put you on the phones. I know this is common for call center jobs but here it's extremely difficult. Other than not feeling prepared the job is great

Advice to Management

Fix the training program. Give us more hands on training not Web Based Training.

Other Employee Reviews for USAA

  1. "Mortgage Closers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Mortgage Closer in San Antonio, TX
    Former Contractor - Mortgage Closer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA as a contractor (Less than a year)

    Pros

    At that time, no direct customer phone contact - only title companies and outside closers.

    Cons

    They told us we were being laid off as contract workers because they were only allowed to have Employees for the future - they immediately restaffed with new contractors.

    Advice to Management

    Be honest with what you need from any of your workers and you'll probably get it.


  2. Helpful (3)

    "Awful Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR II in San Antonio, TX
    Former Employee - MSR II in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Good benefits
    Bonuses
    Cafe
    Services
    Company Store
    Insurance benefits
    Money
    Different Campuses
    Discounts

    Cons

    Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

    Advice to Management

    Manage better

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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