USAA - Awful Place to Work | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (3)

"Awful Place to Work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - MSR II in San Antonio, TX
Former Employee - MSR II in San Antonio, TX
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at USAA full-time (More than 3 years)

Pros

Good benefits
Bonuses
Cafe
Services
Company Store
Insurance benefits
Money
Different Campuses
Discounts

Cons

Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

Advice to Management

Manage better

Other Employee Reviews for USAA

  1. Helpful (4)

    "Provides great products, but lacks effective management of human capital"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Colorado Springs, CO
    Former Employee - Member Service Representative in Colorado Springs, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Salary, benefits, workplace benefits (i.e. use of outdoor recreation areas, child care), employees don't get discounts on products, but the products are so fairly priced (in general) that they are competitive. However, the real benefit is the behind the scene financials. USAA doesn't get risky with their capital assets to ensure they can pay out on claims.

    Cons

    extremely micro-managed, don't question management, you will feel like a robot, not a human. Management has one single focus, shove new products down customers throats.

    Advice to Management

    use positive reinforcement and don't by hypocritical


  2. Helpful (8)

    "Exhausting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Adjuster in Tampa, FL
    Former Employee - Auto Adjuster in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Benefits are nice, pay was good for entry-level

    Cons

    Heavily monitored and micromanaged call center. It doesn't matter if you're a claim adjuster, policy writer, bank employee, etc., you are expected to make sales and "deepen the relationship". Each day's schedule is made out for you, including when you take your breaks and lunch and how long you have. Every deviation from the planned schedule, even if going to the bathroom, is counted as "out of adherence". Falling out of a certain allowable range will result in a reprimand, and if continual and frequent will lead to corrective actions. You barely know the people you work in close proximity to because you are on the phone constantly, and once home for the night or on the weekends you may find yourself with little energy to do anything else other than dread the next work day. Benefits are nice only because management knows it's the only thing keeping employees there. Also, little opportunity for advancement from an entry-level, customer-facing position; most upper positions are filled with people who applied with prior experience at other companies. You are expected to take outside education courses while at home and not participating is frowned upon, with the result being your entire life become centered around your work. Nearly every employee I talked to was either actively looking for new work, planning on doing so, or stuck reluctantly at the company for financial or other reasons.

    Advice to Management

    Remember what made USAA special in the first place: the lack of a desire to be a major player in the financial services and insurance industry in favor of outstanding service and commitment to a great work environment. USAA decided they wanted to become another run-of-the-mill insurance/banking company but lacks the infrastructure for such a move. Rather than race towards goals, you should carefully select them and gradually move towards them.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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