USAA - Mortgage Closers | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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"Mortgage Closers"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Mortgage Closer in San Antonio, TX
Former Contractor - Mortgage Closer in San Antonio, TX
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at USAA as a contractor (Less than a year)

Pros

At that time, no direct customer phone contact - only title companies and outside closers.

Cons

They told us we were being laid off as contract workers because they were only allowed to have Employees for the future - they immediately restaffed with new contractors.

Advice to Management

Be honest with what you need from any of your workers and you'll probably get it.

Other Employee Reviews for USAA

  1. Helpful (3)

    "Awful Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR II in San Antonio, TX
    Former Employee - MSR II in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Good benefits
    Bonuses
    Cafe
    Services
    Company Store
    Insurance benefits
    Money
    Different Campuses
    Discounts

    Cons

    Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

    Advice to Management

    Manage better


  2. Helpful (4)

    "Provides great products, but lacks effective management of human capital"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Colorado Springs, CO
    Former Employee - Member Service Representative in Colorado Springs, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Salary, benefits, workplace benefits (i.e. use of outdoor recreation areas, child care), employees don't get discounts on products, but the products are so fairly priced (in general) that they are competitive. However, the real benefit is the behind the scene financials. USAA doesn't get risky with their capital assets to ensure they can pay out on claims.

    Cons

    extremely micro-managed, don't question management, you will feel like a robot, not a human. Management has one single focus, shove new products down customers throats.

    Advice to Management

    use positive reinforcement and don't by hypocritical


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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