USAA - Financial Foundations Associate | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (7)

"Financial Foundations Associate"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Foundations Associate in Phoenix, AZ
Former Employee - Financial Foundations Associate in Phoenix, AZ
Doesn't Recommend
Approves of CEO

I worked at USAA full-time (More than a year)

Pros

Awesome facility in Phoenix. Good benefits.

Cons

If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

Advice to Management

Start hiring managers who think outside the box. Contact past employees who love the company but did not like the management styles and get their input. This company has let people with great skills walk out the door.

Other Employee Reviews for USAA

  1. Helpful (2)

    "Best in Class Company to Work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Incredible full benefit package including up to 8% employer match! Offers $10k/yr for Employee education reimbursement. Very diverse employee community. Non-smoking employer however offers annual assistance to quit smoking. Very pro-healthy and green.

    Cons

    Limited advancement opportunities to management and above without 4yr degree regardless of experience and tenure. Training in areas for Mortgage is lacking.


  2. "Great Company and Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Representative in San Antonio, TX
    Former Employee - Investment Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    USAA offers many benefits for their employees including a great 401k plan, vacation, health benefits, and great products. Very supportive of the military community.

    Cons

    Based on the area you work in, you may feel micro-managed as it is a call center. It can sometimes be very difficult to transition to other areas. You are expected to cross-sell products.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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