USAA - Great company | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (1)

"Great company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Member Relationship Specialist III in Tampa, FL
Current Employee - Member Relationship Specialist III in Tampa, FL
Doesn't Recommend
Positive Outlook
Approves of CEO

I have been working at USAA full-time (More than a year)

Pros

Benefits are outstanding, from medical, to gym and day care on-site and tuition reimbursement
Great people
Absolutely awesome mission and it is lived and breathed in the workplace

Cons

Advancement opportunities take a long time
No career path specific to individual
Pay is not for performance
Not workplace for someone who is looking to do well ad advance quickly

Advice to Management

Try to cater to each individual, everyone has different goals and is motivated by different things. Find out what they are. Train the management to better communicate with employees who may have different career path ideas. Managers who have been with the company for a very long time or have not been on phones in over 10 years may lose respect of employees if they do not demonstrate competency in new information being disseminated to their employees and a willingness to admit they do not know everything.

Other Employee Reviews for USAA

  1. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Colorado Springs, CO
    Former Employee - Claims Representative in Colorado Springs, CO
    Recommends
    Positive Outlook

    I worked at USAA full-time (More than 10 years)

    Pros

    Had nothing, got married and joined the team. USAA changed my life. Paid for my education, paid for the birth of my children (3), saved for my retirement. Two thumbs up.

    Cons

    Big company, corporate environment. Change not always in the right direction.

    Advice to Management

    Listen to the front line guys, some of them know what they are talking about.


  2. Helpful (7)

    "Financial Foundations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in Phoenix, AZ
    Former Employee - Financial Foundations Associate in Phoenix, AZ
    Doesn't Recommend
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Awesome facility in Phoenix. Good benefits.

    Cons

    If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

    Advice to Management

    Start hiring managers who think outside the box. Contact past employees who love the company but did not like the management styles and get their input. This company has let people with great skills walk out the door.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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