USAA - Great Company, Great Mission, too much politics in the Exec Ranks | Glassdoor
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There are newer employer reviews for USAA

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Helpful (2)

"Great Company, Great Mission, too much politics in the Exec Ranks"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Executive Director in San Antonio, TX
Former Employee - Executive Director in San Antonio, TX
Recommends
Positive Outlook
Approves of CEO

I worked at USAA full-time (More than 5 years)

Pros

Benefits
Mission
Focus on the Customer
Customer Service and Customer Experience literally most important, not just talk
Serving the Military

Cons

Management job are back breakers
Too many meetings, and to much politics, and it gets worse the more senior you get.
Long, Long Hours

Advice to Management

Empower decisions to a lower level, be careful about having too many layers of management

Other Employee Reviews for USAA

  1. "A very good place to work overall. Depending on your manager, work life balance can be very good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Programmer/Analyst in San Antonio, TX
    Former Employee - IT Programmer/Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Work-life balance
    Location
    Work environment
    Pay is ok
    Good benefits

    Cons

    Advancement is slow
    Lateral move sometimes necessary.

    Advice to Management

    Let managers have more autonomy over their teams.


  2. Helpful (4)

    "usaa is best when just a member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in Tampa, FL
    Current Employee - Financial Foundations Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    The pay, benefits, bonus and wellness are pretty good

    Cons

    Could do without being micro managed

    Advice to Management

    not every call warrants a sales attempt

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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