USAA - Love this company; Dislike the politics | Glassdoor
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There are newer employer reviews for USAA

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"Love this company; Dislike the politics"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX
Recommends
Positive Outlook
No opinion of CEO

I worked at USAA full-time (More than 10 years)

Pros

Great customers, great employees, great business model. The benefits are absolutely world-class and the total compensation package cannot be beat - especially in the San Antonio market. Dedication to the men and women of the military is real!

Cons

The good old boy network is alive and kicking. Tough place for women to make a mark.

Other Employee Reviews for USAA

  1. Helpful (1)

    "Great place to work with great company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in San Antonio, TX
    Former Intern - IT Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA as an intern (Less than a year)

    Pros

    Great employee culture.
    Customers really come first.
    I loved the management staff.
    Even though I was only an intern, they treated me as full time in terms of responsibility.

    Cons

    I personally am not a fan of San Antonio, and currently, their only IT location is there. That's the only thing I can think of. Overall, it was a very rewarding experience to work there.


  2. Helpful (3)

    "Great if you like cliques and never get sick..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casualty Claims Adjuster in Norfolk, VA
    Former Employee - Casualty Claims Adjuster in Norfolk, VA
    No opinion of CEO

    I worked at USAA full-time

    Pros

    great benefits, nice year end bonus, competitive salary, some good teammates.

    Cons

    workload is unreasonable, client military rank often determining factor in final liability - regardless of what the investigation reveals. If you EVER have to use FMLA, you might as well put a target on your back, you will be micro managed and will be terminated for not maintaining the job objectives, which everyone is behind including managers.
    This is a call center. you are given new assignments daily, but also have to answer general inbound calls and if it is a new loss, you will have to take that claim on as well. Managers have their favorites and most of the time these individuals are the weakest link.
    Pride tributes from your teammates often serve to get you in trouble, so don't help your fellow adjuster.

    Advice to Management

    Micro management is counter productive. Back up your adjuster's liability decision based on facts and ethical procedures. Hold yourself to the same standard you expect for your team. Please get a better first notice of loss process, the current one is ill effective. Leads to frustrated clients and adjusters.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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