USAA - Nice way to serve the military community | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (2)

"Nice way to serve the military community"

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Current Employee - Financial Foundations Manager in San Antonio, TX
Current Employee - Financial Foundations Manager in San Antonio, TX

I have been working at USAA full-time (More than 10 years)

Pros

The company cares about it customers and employees and really wants to do the right thing. There is a nice culture of respect and kindness that is a pleasure to be a part of. Benefits are very good. It is very rewarding to assist the men and women that are defending our country.

Cons

Great place to work if you are in a staff or back office position - not so much if you are talking to members or manage frontline reps. That is because USAA has a military grade bureaucracy that makes it hard for decision makers to hear what is really going on.

Advice to Management

Do more surveys of frontline reps and managers - cut through the bureaucracy.

Other Employee Reviews for USAA

  1. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in San Antonio, TX
    Current Employee - Insurance Agent in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    great pay, lots of amenities, employee appreciation, cafeteria choices, education assistance, good medical and dental insurance.

    Cons

    Extremely large amount of competition for new job openings, can get lost easily since building is so large

    Advice to Management

    For most of them keep up the good work


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Adjuster in San Antonio, TX
    Former Employee - Associate Claims Adjuster in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Good salary, excellent benefits. The on location gym and daycare was so convenient. I was in the Associate Adjuster role and promoted quickly. I felt like a valued employee.

    Cons

    The "upselling" requirement to get more members involved in other lines of business. Way too many emails and silly, time wasting meetings.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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