USAA - Great military culture, atmosphere, and strong upper management. | Glassdoor
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There are newer employer reviews for USAA

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"Great military culture, atmosphere, and strong upper management."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook

I have been working at USAA full-time

Pros

Great benefits and strong military culture.

Cons

Extremely conservative approach with product offerings to members

Other Employee Reviews for USAA

  1. Helpful (7)

    "Not for a professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wealth Manager
    Former Employee - Wealth Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Good benefits, quality employees, cafeteria on site

    Cons

    Call center environment, not a lot of products options to offer clients for investments. Metrics change frequently and in mid year which make it difficult to run a book of business. Treat employees like children. They changed the wealth manager compensation package and reduced by 2/3. They changed it because they don't have the software program to track assets that a wealth manager brought in for the year. So assets coming in the door don't matter only products you sell. Once you get all the products you can out of a member, they are now dead weight. Recently took away the wealth specialist role which helped the wealth manager manage the book and on service issues. Now you have to tell your 10 million dollar client to call an 800 number and talk to someone they never have spoken to for service request. Have limited sales material and presentation material. All recommendations are cookie cutter. They don't allow CFP's to make recommendations on non USAA mutual funds or even on a members 401k plan.

    Advice to Management

    Listen to your employees. You are losing a lot of your young talent that will be missed in a couple of years. Stop pretending this is wealth management. It is not.


  2. "Great company ok career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits! On site gym, cafe, starbucks, company store, and covered parking

    Cons

    great bonus but low base pay, limited growth depending on area

    Advice to Management

    Quit stifling employees, I had a manager who was content with her position and didn't understand how those below her were not. So many people have been there for 15+,20+ years that are content with mediocracy but those less tenured are stuck behind them.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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