USAA - Decent place to start an investment career | Glassdoor
  1. Helpful (6)

    "Decent place to start an investment career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Advisor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    -Great benefits (401k match @ 8%, education benefits unmatched, PTO competitive)

    Cons

    You will stay tethered to the phones for years unless you brown-nose the right people, chug the corporate koolaid, and sell their underperforming products -Unrealistic goals -Poor products -Upper management could care less about front-line employees -Strange culture

    USAA2019-04-16
  1. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Benefits/Bonus, Opportunity for growth, management, culture, facilities

    Cons

    Volume of work but that's to be expected anyway and is graded fairly

    Advice to Management

    keep doing great work

    USAA2019-12-04
  2. "Great benefits, culture, and mission. Compensation lower than industry averages."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Auto Liability Claims Adjuster 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    USAA has a noble mission and an excellent training program for claim adjusters. Always told by management to do the right thing for the customer. Benefits are the best around: 8% 401k match (plus more depending on age), 6 weeks of paid time off every year, and no strings attached education program. USAA paid for my MBA almost 100%.

    Cons

    Very high work volume creating high stress levels. Dealing with the public in unfortunate circumstances requires a high level of patience. Compensation is lower than industry average.

    Advice to Management

    Management has never figured out how to match labor quantity with work flow volumes in claims department. Leads to loss of top talent and poor claims service.

    USAA2019-12-08

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