USAA - Great People! | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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"Great People!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Current Employee - Intern in San Antonio, TX
Current Employee - Intern in San Antonio, TX
Recommends
Approves of CEO

I have been working at USAA full-time (Less than a year)

Pros

Everyone at USAA is so nice! Huge willingness to help out the newbies and everyone had a great sense of humor. There are multiple Starbucks on the complex, great food court, amazing gym, you name it they have it for their employees.

Cons

Honestly, can't think of any except the city may be a problem for some, as Dallas and Houston may be preferred in Texas. My experience was very positive!

Other Employee Reviews for USAA

  1. "IT Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in San Antonio, TX
    Former Intern - IT Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA as an intern (Less than a year)

    Pros

    Ethical Company
    Treats Interns Well
    Full Benefits for IT Interns

    Cons

    Wide range of work, might not get what you want


  2. Helpful (6)

    "It's all about the sale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    good pay for this city, great benefits, office is nice with many amenities like a gym, cafeteria, daycare. Top managers of this office are excellent. Middle managers only average.

    Cons

    This a sales culture. It's no longer about customer service but more important if you make the sale. Accuracy of the job isn't focused on and the amount of dissatisfied customers has risen substantially in the last few years. There is limited opportunity for growth in this location. There is very little time off available which has to be bid for a year in advance. The more tenure and seniority you have the less time off there is available. Same with shift preferences. The benefits were decreased each of last few years and cost more. The company had record revenue last few years and raises across the board were minimal for above average employees.

    Advice to Management

    Hire middle managers who are qualified. If they haven't improved themselves like their employees do then they should be moved out of the position. There are many middle managers in this company that are being passed up by their subordinates in terms of skills and education, they don't work very hard, gossipy and cliquey in the office because they know they won't be demoted.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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