USAA - Good pay and benefits, lots of hard work | Glassdoor
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There are newer employer reviews for USAA

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"Good pay and benefits, lots of hard work"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Member Services Representative in San Antonio, TX
Current Employee - Senior Member Services Representative in San Antonio, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at USAA full-time (More than 5 years)

Pros

People are friendly, members are the best in the world. Salary is above-average for the insurance industry

Cons

Constantly, chronically over-worked. This is NOT an exaggeration - aside from two 20 minute breaks and a 35 minute lunch, there wasn't a single free second in your day.

Advice to Management

Hire more representatives to lighten the workload, otherwise employee turnover will continue rising. Also, some managers micro-manage to a painful degree, whereas others are great to work for -- please level-set with management.

Other Employee Reviews for USAA

  1. "Was the best company I ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Tampa, FL
    Former Employee - Insurance Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    The benefits package is unbelievable. The time off they offer is superb. I would highly recommend anyone interested in working in the insurance field to check this company out.

    Cons

    You are in a call center all day. It was a bit of a drive for me.. They only have a couple of offices throughout the United States. So transferring to a higher position can be quite difficult.

    Advice to Management

    I don't think they need as many managers as they do.. The senior represetatives take care of most issue. ITs a wast of money. Money that could go to the people actually taking phone calls.


  2. Helpful (2)

    "Great benefits, but drunk on kool aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Tampa, FL
    Current Employee - Financial Advisor in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    The company has some amazing benefits, however they are usually offset by abysmal pay.
    They have a very generous PTO program

    Cons

    As a financial advisor, you're not really doing the job you're hired to do. Most of the calls you take are budget reviews, credit advice, or debt advice. I have financial planning advice calls only about 15-20% of the time.
    Management will always tell you they are working on the quality of referrals, but very little ever changes.
    Pay is horrible
    You are "chained" to a desk, and have a very regimented schedule, deviation from that schedule is a fireable offense.

    Advice to Management

    Be honest with your employees, and let the remaining talent you have so the job they are trained to do

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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