USAA - Good pay and benefits | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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"Good pay and benefits"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Financial Advisor III in Phoenix, AZ
Current Employee - Financial Advisor III in Phoenix, AZ
Recommends
Neutral Outlook
Approves of CEO

I have been working at USAA full-time (More than 3 years)

Pros

Good pay and benefits. Work life balance okay

Cons

Call center environment can you burn you out quickly.

Advice to Management

Dont intentially listen to calls you know the person will fail

Other Employee Reviews for USAA

  1. Helpful (3)

    "DO NOT WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    horrible company, getting worse, no benefits

    Cons

    they treat you like a used diaper


  2. Helpful (1)

    "Great for the member not so much for the employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR2 in Phoenix, AZ
    Former Employee - MSR2 in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

    Cons

    You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

    Advice to Management

    Get rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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