USAA - My two year perspective | Glassdoor
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Helpful (1)

"My two year perspective"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in San Antonio, TX
Current Employee - Manager in San Antonio, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at USAA full-time (More than a year)

Pros

1. Company sincerely cares about its members and employees. Proof is evident---follow the money.
2. Company culture
3. Best CEO ever: a man of integrity
4. Committed employees
5. Financially superior
6. Ethical company (seems rare now a days)

Cons

1. Movement through the ranks - need more differentiation between high performers and others
2. speed of growth is causing storming and pressure on the organization - a great "problem" to have.

Advice to Management

1. Slow the pace of change: prioritize and pace
2. Increase enterprise integration (leverage our Pro's -- employees will make it happen)
3. Invest in employee development (not just training classes) and career management esp for Call Center Employees and top performers.
4. Support remote working / workplace flexibility
5. Amazing company to work for now --- more focus on future leadership and culture is a must to keep current superior performance. Past success is starting to cloud judgement.

Other Employee Reviews for USAA

  1. Helpful (1)

    "The best company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Processor in Tampa, FL
    Current Employee - Mortgage Processor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    They take care of their employees and members.

    Cons

    There are some growing pains - but that is to be expected when things are changing.


  2. "great for perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Auto Claim Adjuster in Colorado Springs, CO
    Former Employee - Auto Claim Adjuster in Colorado Springs, CO

    I worked at USAA full-time (More than a year)

    Pros

    on-site day care
    friendly managers
    work/life balance
    great pay

    Cons

    long interview process
    short time to learn and pass insurance exam


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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