USAA - From Zero to burnout in 60 seconds | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (7)

"From Zero to burnout in 60 seconds"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Foundations Specialist in Phoenix, AZ
Former Employee - Financial Foundations Specialist in Phoenix, AZ
Negative Outlook
No opinion of CEO

I worked at USAA full-time (More than 5 years)

Pros

Decent wages; professional, yet relaxed environment. On-site cafés and shop. Covered parking. Gym. Flexible working hours once you have put in time.

Cons

Company has bitten off more than they can chew. They have taken on a larger segment of the marketplace thru increased advertising and are now extremely understaffed to handle all the continuous, back-to-back calls. They say they are going to continue hiring, but with high turnover from burnt out employees, they will just keep spinning their wheels.

Advice to Management

Next time use some foresight before jumping head first into the desire to get more customers. What you have now has increased customer dissatisfaction and has driven away good workers.

Other Employee Reviews for USAA

  1. "Military service provider above any other"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    -many training tools to advance
    -great culture and structure for a large company
    -great perks that you may not find in a fortune 500 company
    -great place in field of IT and Insurance

    Cons

    -very competitive place to advance upward
    -

    Advice to Management

    -Always stay tune to the workers' voice.
    -Keep up the good work


  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Great benefits, wonderful campus-headquarters in San Antonio. We are very spoiled but in a great way - variety of restaurants on campus (Subway, Mexican, Chik-fil-a, Starbucks), on campus gym, on campus doctor, van pool available and a daycare across the street. Employee discounts galore, tuition assistance, holiday bonus and annual bonus. Wonderful co-workers that turn into great friends.

    Cons

    Very competitive and can be tough to change departments.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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