USAA - Customer Service | Glassdoor
There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (1)

"Customer Service"

Star Star Star Star Star
Current Employee - Customer Service Representative in Tampa, FL
Current Employee - Customer Service Representative in Tampa, FL
Doesn't Recommend
Neutral Outlook

I have been working at USAA full-time (More than a year)

Pros

Fair Pay, not great but fair

Cons

No work life balance, if you miss one single day in the first 6 months you are fired on the spot. Regardless of reason, flu, death in family, whatever.

Advice to Management

Get fair. Employees have lives outside of work. Respect that.

Other Employee Reviews for USAA

  1. "All in All ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in Tampa, FL
    Former Employee - Financial Foundations Associate in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Great benefits, tuition expense program second to none. Great upper management support.

    Cons

    Long hours on the phones, no break between calls. Hours are not great to start out, but over time you can get a great schedule. If you do not like sales, do not apply. Takes forever for promotion.

    Advice to Management

    Be honest up front that this is a sales position and you will be evaluated on sales, not anything else.


  2. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Adjuster III in San Antonio, TX
    Current Employee - Auto Adjuster III in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Competitive pay for positions in company

    Cons

    Days off must be scheduled well in advance.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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