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USAA

Engaged Employer

USAA

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Employee Review

  1. 2.0
    Current Employee, more than 3 years

    Great Potential that Falls Extremely Short.

    May 31, 2014 - Sr Investment Services Specialist in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Benefits, On site Facilities, 401k Match, Education Advancement paid up to 10k per year, Most Co-workers, and Members that we serve.

    Cons

    -Low Pay vs Competition -Extreme Micro Management -Upper Management is always unavailable for members and Monday-morning quarterback everything you do -Led to believe doing the right thing is all that matters but in reality only hard #'s do. -Adherence pushed to insane levels where next call is all that matters. Are told not to follow up on tasks and to make members wait for things that we do not need them to. -0 Accountability from Some Employees. Members transferred to extreme level for no reason at all just to get a referral tick mark. -Ancient systems that don't work 50% of the time. -Almost non-existent Documentation of events for member. -Given almost no power to do anything except simplest transactions. Everything else is just sent as a request to a contractor that almost never responds to member and looks for slightest things to reject your work items. -Expected to Up sell on every call even in "Service" roles. -Career advancement goes at a extreme glacier pace and outside experience is not considered for promotion possibilities. -While Edd-assist program is good, if you want to be able to get Management Level Security licenses (ie: Series 24, Series 9/10, ect) they will only allow you to take them if you are in a managers role. This is another great Catch-22 because they are require to have to get said Manager roles -Vacations and time off have to be planed a year in Advance.

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    1 person found this review helpful
  1. 5.0
    Current Contractor

    Great Culture

    Sep 30, 2022 - Development/Product Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work at with great culture.

    Cons

    Have not seen any con points so far.

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Great place to work. They really care about employees and lots of opportunities to grow.

    May 8, 2015 - Risk Analyst in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

    292 people found this review helpful

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USAA offers world-class benefits and amazing workplace amenities so our employees can better manage their lives and concentrate on our...More

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