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USAA

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USAA

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Employee Review

  1. 4.0
    Current Employee, less than 1 year

    New starter.

    Apr 10, 2021 - Member Service Representative I (MSR I) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!

    Cons

    Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.

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  1. 5.0
    Current Employee, more than 3 years

    Terrific Company

    Aug 7, 2022 - Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, mission, member focus & innovation.

    Cons

    Grew too fast and trying to catch up with staffing and processes.

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  2. 4.0
    Current Employee, more than 1 year

    Great place to start

    Aug 1, 2022 - Data Engineer III in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, kind employees. Never had a problem asking others for help when needed

    Cons

    People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.

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    2 people found this review helpful

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USAA photo of: USAA: Take Your Career to New Heights
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USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: 2018 Martin Luther King, Jr. March
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