- Current Employee, less than 1 year★★★★★
New starter.Apr 10, 2021 - Member Service Representative I (MSR I)RecommendCEO ApprovalBusiness Outlook
High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!
Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.Continue reading
- Current Employee, more than 3 years★★★★★Aug 7, 2022 - Manager in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Great culture, mission, member focus & innovation.
Grew too fast and trying to catch up with staffing and processes.Continue reading
- Current Employee, more than 1 year★★★★★Aug 1, 2022 - Data Engineer III in Phoenix, AZRecommendCEO ApprovalBusiness Outlook
Flexible hours, kind employees. Never had a problem asking others for help when needed
People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.Continue reading