Ulta Beauty - Great Company, Good Pay, Typical Retail | Glassdoor
There are newer employer reviews for Ulta Beauty
There are newer employer reviews for Ulta Beauty

See Most Recent

"Great Company, Good Pay, Typical Retail"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Associate Manager in Chicago, IL
Current Employee - Associate Manager in Chicago, IL
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Ulta Beauty full-time (Less than a year)

Pros

Great Company. Great Benefits (start the day your hired).
Gratis!
Competitive Pay.
Promotions are achievable with hard work and shown interest

Cons

Typical retail hours so lack of work/life balance.

Other Employee Reviews for Ulta Beauty

  1. Helpful (4)

    "Typical Retailer, but Better than Most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Manager in Chicago, IL
    Current Employee - Salon Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ulta Beauty full-time (More than 3 years)

    Pros

    Good Employee Discount, decent management pay, vacation time starts accruing right away. Good advancement for hard workers.

    Cons

    Placing a retail business model on a service industry (salon), unreasonable labor cutbacks at busy times, unreasonable sales goals, atmosphere of hostility from corporate level down. Poor health insurance for full-timers who are not management or higher-level stylists. Company thinks they own you, wanting you available all the time - not good for a hairdresser whose customers need them to be there on a regular schedule.

    Advice to Management

    Too many sales and specials for the salon. You're not getting long-term customers or employees by creating a bargain-hunter's paradise. Tiered pricing makes clients an Ulta client with no loyalty to the stylist - which may seem to be in your best interests, but what happens when a local competitor offers a better sale? As a former salon owner, I can tell you that you want loyal, long-term guests, not coupon-hunting cheapskates. Your stylists will leave and you'll be forever offering a discount - we've had former guests call to see what the sale is, and if they don't think it's good enough, they won't come. In addition, how do you expect the salon to take walk-ins when you send everyone who's not booked home? 110 hours a week allocated to a new store is too few if the manager has to be on 40 hours and the salon needs to have an extra body for walk-ins for shifts that span 7 days a week. You set the goals so high that a salon mgr can't bonus. Base the bonus on comp - I brought my salon up over 30% in one year, but couldn't bonus because you brought the goal that high! What business has that kind of regular growth?? The corporate attitude of "guilty until proven innocent" combined with lots of screaming is covered by a Disney-esque veneer - everything is "Fabulous!" It's not "fabulous" when a manager is never sure of what they can and can't do. The rules change on a dime, and then you get screamed at when you have given "incorrect" information to your staff. I live in fear of the District Manager. Does she scream because you're screaming at her??


  2. Helpful (3)

    "Laughable hours, horrible work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prestige Consultant in Livonia, MI
    Former Employee - Prestige Consultant in Livonia, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ulta Beauty part-time (Less than a year)

    Pros

    - good products to work with

    Cons

    - for prestige: may tell you to expect 30 hrs/week, when i quit i was getting less than 5
    - management (not LP) watching you on store cameras, telling you to hound customers in your earpiece
    - all employees have extra cleaning/maintenance tasks that should be contracted out
    - open sales environment means customers don't NEED to be helped, so prestige consultants are often sent home early
    - never more than one prestige consultant scheduled at once, yet expected to handle an entire salesfloor

    Advice to Management

    it would be nice if store managers didn't lie during interviews or give overinflated expectations, especially if employees can't also work for a competitor; management needs to be more concerned with advertisement and getting customers into stores rather than watching employees' every move.

There are newer employer reviews for Ulta Beauty
There are newer employer reviews for Ulta Beauty

See Most Recent

Work at Ulta Beauty? Share Your Experiences

Ulta Beauty
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or