United Rentals - Unsafe, unethical business practices. | Glassdoor
  1. Helpful (4)

    "Unsafe, unethical business practices."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Service Manager in Lawton, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at United Rentals

    Pros

    Pays well for the position your in. Wonderful benefits and matching 401k program. Has buying perks (sometimes it works)

    Cons

    Renting equipment to customers before the equipment is back from previous renter. Leaving very little time for maintenance to inspect and fix defective equipment. This causes bad equipment to go to the customer knowing full well the equipment may be unsafe or will break. This puts the maintenance back out on the road to face a very angry customer. Also, managers get a bonus and sales reps get commissions but... maintenance personel dont. Work orders disappear on equipment that's in maintenance and suddenly being rented. Branch manager and above are always previous sales reps. I have never seen a maintenance supervisor promoted to Branch Manager. working for UR as a mechanics is unsafe legally. The CMMS is old, out dated, and leaves gaping holes for manipulation other than maintenance oersonnel. There is NO team environment for UR. UR can do nothing w/out the maintenance team yet they are treated horribly and are blamed for everything- because once it is out the gate it is a maintenance problem to fix or report.

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    Advice to Management

    Replace the CMMS with a modern system that only maintenance can use and only the service manager can oversee. Hire to meet the production flow and hire a parts clerk for any store with $10m> worth equipment. Bring the mechanics in on the commission because it's everyone that makes the rent. The branch manager should never be allowed to override the service manager on maintenance related equipment. He/she is not... the one that will face the leagle team. Sr. Leadership above the district manager need to be more involved and knowing what's going on at the lowest level. I meet the CEO briefly. He is Awesome and cares but the issues are still there.

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    United Rentals2015-08-16
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outside Sales Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Rentals full-time

    Pros

    Great culture, great company, great benefits

    Cons

    There are really no bad things to say

    United Rentals2019-09-22
  2. "Beware of acquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Rentals full-time for more than a year

    Pros

    They have decent benefits, but no more than other large companies

    Cons

    They tend to "protect their own" and discard personnel from companies they acquire.

    United Rentals2019-10-18

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