UnitedHealth Group - Terrible Job! | Glassdoor
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There are newer employer reviews for UnitedHealth Group

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Helpful (1)

"Terrible Job!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional in Chico, CA
Former Employee - Customer Care Professional in Chico, CA
Doesn't Recommend
No opinion of CEO

Pros

They are constantly hiring and for the Chico area they pay decent. Benefits and vacation time starts accruing immediately. When hired, you are in a training class for approximately 4 months, which is nice because you feel like you actually know how to do your job once they throw you into it.

Cons

They require you to be available all day (5am-8pm) and your schedule changes every few months, so if you have children you will need a childcare provider that is available all day as well. The medical benefits that they offer are terrible. The job itself is depressing! People yell at you all day long and you are expected to take it.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (3)

    "Dull & bureaucratic"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Phoenix, AZ
    Former Employee - IT Professional in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you have nowhere else to go

    Cons

    - No innovation, although there is lot of talk about it.
    - Dull atmosphere that does not foster teamwork, no time or dollars set aside for anything but work.
    - If you have not been there 10 or more years & don't know the managers from childhood so to say, you are screwed. Or you have to be a major brown noser with a talent for playing politics. Worst favoritism I have ever experienced.
    - Poor pay & very measly raises, even if you are outstanding.
    - Poor performers are never fired or put on a performance improvement plan. They just stay there or get circulated between teams.
    - Employee satisfaction surveys are done but no feedback or changes after that. These are some kind of eye wash. It does help vent, but that's all.
    - No physical HR presence. It is a HR help line which works like customer service with long hold times and multiple voice inputs before you get someone to talk to. And that someone most likely cannot help. So if you have any issues with your manager, you are screwed. You have nowhere to go but out.

    Advice to Management

    Replace large chunk of upper management with new blood. Get the dinosaurs that only work towards keeping their jobs secure, out. I have seen many smart folks leave within a year or two. The smart / bubbly one's that for some reason stick on, slowly get with the program and become dull.


  2. Helpful (7)

    "Telecommuting was the best thing about the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Offered ability to telecommute after working for the company for a long period of time. The fact that I was doing the job at home, and that was really the only good part speaks volumes. Still left.
    Flexible schedule.
    Good pay and bonus.

    Cons

    High deductible health plan to minimize company expenditure on health care unless you were VERY sick.. Then again this is understood seeing that they are in the business of profiting on collecting insurance premiums and paying as little as possible.
    When employees were surveyed about health benefits and rated them poorly, management was expected to 'sell' employees on the plan.
    Inability to actually assist with claims issues and then still held responsible when the consumer is dissatisfied with your service.
    Constant addition of ways to drive more productivity out of staff.

     I'll miss the bonus, but not the knowledge that it could have been used to pay someone's health care. Tough world we live in!

    Advice to Management

    Immediate management was never in a position to make any change and really just had to sell the current policies to the staff.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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