UnitedHealth Group - It was a call center, so stressful and time off is virtually impossible | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (3)

"It was a call center, so stressful and time off is virtually impossible"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional/Provider Phone Representative in Phoenix, AZ
Former Employee - Customer Care Professional/Provider Phone Representative in Phoenix, AZ
Recommends
Approves of CEO

Pros

Great company to work for. They are a leader in the healthcare industry. Benefits are inexpensive although high deductibles. Overall a great company to work with.

Cons

Unable to get time off to even so much as go to the doctor. When you work and 8-5 job and so do the doctors, its kind of difficult. To make an appointment I was on my cell phone during break at my desk on the phone with my providers office and I felt like I was planning battleship with which days they had open and which days I may be able to get off.

Advice to Management

I understand a business need, however, with the call center areas, you need to make time off more liberal. If this means letting those go who are constantly on FMLA for reasons they shouldn't be or on a personally leave ALL OF THE TIME, then let them go. I knew a lot of people who were on FMLA over the allowed timeframe and yet they were still there.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (2)

    "First job out of college. Opportunities to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Team in Newtown Square, PA
    Current Employee - Client Service Team in Newtown Square, PA
    Recommends

    Pros

    Executive Health Resources is my first job out of college. I interned at a few corporate offices while in school, but EHR is different. At some of the larger firms I felt like a number, but here, I feel like part of a team. My manager asks me on my career goals and is helping me find a position within the organization based on my major, business.

    Cons

    There are quite a few more people working in my area than when I started and sometimes the noise can be distracting.

    Advice to Management

    It is really nice of the company to provide free coffee, tea and soda, but it would be nice if they had vending machines in the building for snacks.


  2. Helpful (4)

    "A lot more slashing ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company is stable because it is in a growing industry.

    Cons

    Vital sign score is one of the lowest among the UnitedHealth companies. To make it worst, senior leadership have been slashing the SG&A and pushing back hirings, doing everything it can to save a penny at the expense of its employees.

    Advice to Management

    Reward your employees. Learn to do math, it is ridiculous seeing internal candidates turn down a promotion because of lousy raise, while you have no trouble offering an external candidate much higher salary for the same position.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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