UnitedHealth Group - Customer Service Representative review | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (3)

"Customer Service Representative review"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Servicer Representative in Southfield, MI
Current Employee - Customer Servicer Representative in Southfield, MI
Recommends
Positive Outlook
No opinion of CEO

I have been working at UnitedHealth Group full-time

Pros

Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.

Cons

They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

Advice to Management

If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (1)

    "It is a great job For Duluth, MN"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, MN
    Current Employee - Anonymous Employee in Duluth, MN
    Recommends
    Approves of CEO

    Pros

    The benefits and the atmosphere.

    Cons

    Sometimes the systems are not updated as fast as the changes are happening.

    Advice to Management

    Thank you for being a good corporate citizen.


  2. Helpful (4)

    "Entrepeneurial"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA
    Recommends

    Pros

    Fast paced.
    Fairly compensated.
    Much growth to experience.
    We are always reminded of how important our work is and how much it is appreciated.

    Cons

    Not enough vertical communication from senior management downwards.

    Advice to Management

    Communicate vertically more often.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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