UnitedHealth Group - Current Health Advocate looking for another job | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (6)

"Current Health Advocate looking for another job"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Health Advocate in Bloomington, MN
Current Employee - Health Advocate in Bloomington, MN
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at UnitedHealth Group part-time (More than a year)

Pros

Pay and that is about all

Cons

So many.....
Growing too fast with no vision
Upper management lacks common sense
Not respecting the great employees they have
Promised 2 things during the interview/ with recruiter and has not honored either one of them
Upper management is never seen and barely heard
Old systems that are constantly crashing
Metrics is all they care about
Medical benefits suck

Advice to Management

--Please listen to your employees we are in the field doing the job first hand. We have the best experience and knowledge to draw from for ideas and creativity
--understand work/life balance
--Follow through with everything promised in an interview and be fair to ALL employees and divisions
--If veteran employees are not cutting it, doesn't punish the newer employees that are excelling. Instead punish the veteran employees and praise the newer employees who are out shining them in many aspects.
--Use common sense and fairness

Other Employee Reviews for UnitedHealth Group

  1. "For someone with no call center experience, they hired me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare/Retirement Customer Service
    Current Employee - Medicare/Retirement Customer Service
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    no telesales involved for the call center personnel.

    Cons

    working with doctors/hospitals/billing companies/offshore callcenters...can be stressful.

    Advice to Management

    quit using our time on a call as part of our metrics if you are sincere about first call resolution.


  2. Helpful (4)

    "Challenging, poor support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acct Executive in Minneapolis, MN
    Former Employee - Acct Executive in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    -creative company
    -lots of resources
    -pay is in line

    Cons

    -poor management and leadership
    -poor integration of systems, different functions and divisions
    -poor training, poor support
    -no work live balance
    -unrealistic sales targets in some cases
    -great sales pitch, poor delivery

    Advice to Management

    -need to hire managers/leaders who can lead not just sell
    -there is potential for success but not until some basics change.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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