UnitedHealth Group - Great call center job | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

"Great call center job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Provider Phone Representative in Richardson, TX
Former Employee - Provider Phone Representative in Richardson, TX
Recommends
Positive Outlook
Approves of CEO

I worked at UnitedHealth Group full-time (Less than a year)

Pros

They offered comprehensive training with a great environment for learning, great co workers, the trainers did a great job and offered good feedback about progress, positive environment. There seemed to be a plenty of pathways to advance out of the call center within a year.

Cons

While this seemed to be one of the better call centers I have been in, the high pressure, overly bureaucratic environment of call centers in general is s definite con. Low pay considering the amount of knowledge and level of detail needed to perform the job.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (1)

    "Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Concord, NC
    Former Employee - Trainer in Concord, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    The people they hire are nice. They spend a lot of money on activities. They will hire anyone with a pulse. if one account closes they will try to put you some where else.

    Cons

    They need to make sure that they not only have to keep the client happy but also the employee.
    Standard pay raises do not happen. Only by merit. But if an account is closed well so is your pay.

    Advice to Management

    Be decisive and try not to find a fall guy for certain things. Remember, management needs to set precedents.


  2. Helpful (8)

    "Because all else failed. Good luck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Insurance Sales Agent in Jeffersonville, IN
    Current Employee - Licensed Insurance Sales Agent in Jeffersonville, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    They will hire you. There's a word minimum so I'm forced to keep going. uhh the parking situation is nice

    Cons

    Pay, work environment, you are not promoted because of skill or work ethic but based on who likes you, they will lie to you about money whether thats hourly or bonus; they simply do not care about you.`

    Advice to Management

    quit

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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