UnitedHealth Group - Not Bad, Not Great | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (5)

"Not Bad, Not Great"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claims Processor in Bothell, WA
Former Employee - Claims Processor in Bothell, WA
Doesn't Recommend
Positive Outlook
No opinion of CEO

I worked at UnitedHealth Group full-time (More than 5 years)

Pros

I wish I had more positive things to say about the company, but as a general thing, the best parts of this job were specific to the Bothell office. The people I worked with and worked for directly were, with few exceptions, pretty good or even great. We had a good local culture because we were somewhat distant from the home office and largely autonomous, at least initially.

The one thing the company did right was that, when we lost the huge contract that sustained most of our office, they managed to keep us employed for a couple more years with a big project.

The company seems willing to let a lot of people telecommute though, which is always a plus.

Cons

Every time something came down from higher-level management, it was bad news for us.

Our medical benefits got worse every year, and they weren't great to start with. (As an aside, it's pretty galling to work for a health insurance company that provides such mediocre health insurance to its employees. Almost every plan I worked on was better than mine.)They slashed our benefit for diabetes medications at just about the same time they were running a big diabetes awareness campaign.

They implemented a combined claims/customer service department for their newer contracts, but it's such a miserable department to work in that everyone who transferred to it regrets it. No one working in our office would apply for openings there, so they had to hire outside the company.

And then there were little things like "normalizing" policies for PTO and bonuses across the company, and those were inevitably worse for us.

The company also puts out a bunch of initiatives about caring about its employees, particularly their health, but it rings pretty hollow given our non-competitive pay and poor benefits.

All that is without getting into the company trying to use its employees as part of its propaganda machine when they were fighting against the ACA. Every employee was given pre-written post cards to send to Congress decrying the ACA.

Advice to Management

Stop treating your employees like cogs in your money machine while your marketing department tries to fool us into thinking you care.

Other Employee Reviews for UnitedHealth Group

  1. "Big is not always bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Balancing the necessary demands of a large bureaucracy, while allowing room for the flourishing of creative thought is difficult at best. UHG has done a fair job of that in it's attempt to create an in-house creative services group.

    Cons

    Sadly, the bureaucracy won. The ideas were more client driven than generated out of the creative team. Clients know their products and their benefits from the inside ( a good thing) but tend not to view things from the consumer's perspective. The result is a ho-hum response from the consumer.

    Advice to Management

    You had some talented people, but failed to really let them loose.


  2. Helpful (1)

    "It is a tremendous company to work for, and very responsive the the Medicare marketplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director Strategic Accounts in Noblesville, IN
    Current Employee - Associate Director Strategic Accounts in Noblesville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Quick to react to changing regulations and customer needs.
    They pay very well.

    Cons

    There is a lot of overnight travel required for this position. There is a huge amount of paperwork and about 6 hours each weekend time taken this position.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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