UnitedHealth Group - Bad Upper Management | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (3)

"Bad Upper Management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Professional
Former Employee - Customer Service Professional
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at UnitedHealth Group full-time (More than a year)

Pros

Working at home is the only perk for this company.

Cons

Upper Management are not qualified to be management. Do not give employees a chance if make an error....do not care what happens and guide you. All worried about is the survey that the members leave....but cannot redeem is the member did not understand the scoring. Supervisor have there favorites and anyone else they try to get rid of without giving a second chance. Benefits are horrible....for an insurance company they should not have you pay. You have to be a favorite of management to get anywhere. Make promises to employees and used them but do not promote! Can't believe they are in business still.

Advice to Management

Get management that has customer service experience and train them to be compassionate! People do have lives and things happen...

Other Employee Reviews for UnitedHealth Group

  1. Helpful (3)

    "Great for a job, but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 10 years)

    Pros

    Coworkers were great! Good physical working environment. Location close to home. Mid-level management was pretty good overall. A good job for someone fresh out of school or looking for an entry level position.

    Cons

    Upper management is lacking ethics and direction is skewed. They only care about the bottom line and do not mind driving the support workers into complete exhaustion. In their view, the profit is first and family is last. They have no problem blaming the support staff for their own misguided attempts to cheat the clients.

    Advice to Management

    Grow some hair and own up to your mistakes! Stop throwing your workers under the bus for your screw-ups!


  2. "Healthcare claim investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No working with the public.

    Cons

    Strict QA guidelines. Small bonuses.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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