UnitedHealth Group - A great learning lesson | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (3)

"A great learning lesson"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Maryland Heights, MO
Former Employee - Customer Service Representative in Maryland Heights, MO
Recommends
Neutral Outlook
No opinion of CEO

I worked at UnitedHealth Group full-time (More than a year)

Pros

Work from home opportunity
Independent working

Cons

Customer metrics were unfair and slightly unrealistic

Advice to Management

Rather than tell your agents what to do, show them how to do it.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (7)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Newtown Square, PA
    Former Employee - Registered Nurse in Newtown Square, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    The nurses, doctors and support staff are on the whole very nice people.

    Cons

    They are in client services business and fail at client satisfaction. Have deceived clients for years. There is a total lack of respect for the employees and no attempt at merit or cost of living raises in over 6 years! Very top heavy, senior management is not interested in the capabilities of any person below themselves.

    Advice to Management

    Wake up.


  2. Helpful (4)

    "Horrid work environment for Nurses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephonic Nurse Case Manager
    Former Employee - Telephonic Nurse Case Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Fellow Nurse Case Managers, a few were very knowledgeable, compassionate.

    Cons

    Requested Accommodations, denied repeatedly. Metrics matter, patients do not. Ridiculous case loads. Harassing, retaliatory environment. Humiliated repeatedly in front of peers by management and the medical director, who doesn't even have an active license. Insurance benefits terrible, forced to buy prescription meds through the company pharmacy at their prices. Managers lie to HR and are unaware of their own policies and procedures, ADA and EEOC guidelines. Patients complained of their insurance claims not getting paid or denied, even though they sought care the company instructs the nurses to advise the patients to seek out for basic health maintenance needs, resulting in poor relationships with patients at a detriment to the patient's health care needs. Disgusting to make money off of human suffering. Profits in the billions, however nurses were denied bonuses, told no money for them.

    Advice to Management

    Ensure claims are paid, review nurse performance based on patient outcomes, not call center guidelines. Nurses are highly educated and want their patients to have the best care, the best outcomes. Hold your lower management accountable to and enforce ADA and EEOC guidelines, do not allow or tolerate bullying tactics. The cost will be great otherwise.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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