UnitedHealth Group - Interesting Experience | Glassdoor
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There are newer employer reviews for UnitedHealth Group

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"Interesting Experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claims in Kingston, NY
Former Employee - Claims in Kingston, NY
Recommends
Positive Outlook
Approves of CEO

I worked at UnitedHealth Group full-time (More than a year)

Pros

Flexible work schedule with lots of overtime
Great benefits and great pay

Cons

Working all day in a cubical

Advice to Management

Keep it professional.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (13)

    "An opportunity lost - now in a death spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STL in Philadelphia, PA
    Current Employee - STL in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group part-time (More than 10 years)

    Pros

    Paychecks haven't bounced....yet.
    Not laid off....yet.

    Cons

    Forget any original ideas or anything that might make you better at doing your job - management knows what is best even though business is off 40% since 10/01/2013 since Regulation 1599-F ('two midnight rule") went into effect. Your domain expertise counts for nothing.

    What COULD have been done when Medicare announced the IPPS would be fundamentally changing in 02/2013 with a new regulatory overlay? Lots of things.

    1. Contingency Plans A, B, C, D, etc. Was any of this done? Was any of this articulated to employees? To clients? Appears to be no.
    2. Reassuring clients regarding the value of EHR
    3. Diversification away from Concurrent Operations (90% of EHR's business.)
    4. Unleashing UHG's lobbyists on Washington to scuttle 1599-F.
    5. And more!

    Expect another round of layoffs in 2014 and the company to be put on life support (pardon the pun!) once Congress comes back from break and extends the suspension of the enforcement of the two midnight rule to 10/01/2014 - seems pretty assured at this point.

    Now EHR is going to be charging clients for Post-Discharge Reviews (something that previously included no extra charge to clients) - not much of a strategy when hospitals, traditionally very risk adverse and conservative institutions, are paying a lot of $$$ to EHR and even EHR cannot provide clear guidance to navigate these highly turbulent regulatory waters and justify its value to clients. Hence, death spiral.

    Bonuses expected to be cut substantially. And now only paid out only once per year - used to be quarterly. Seems to go against the HR canons of employee compensation where work effort and compensation are linked in as closely and timely manner as possible.

    ~300 people laid off on 11/21/2013 - Happy Thanksgiving!

    Advice to Management

    1. Hope is not a business strategy.
    2. Why have there been no high level managerial departures since 10/01/2013? Business is off 40% and crucial educational materials were not made available (even internally!!! much less to client sites) to rank-and-file workers for 10/01/2013. In fact, these materials weren't delivered until almost two days AFTER 1599-F went into effect? That is acceptable?!?!
    3. Still issuing Blackberry OS 7 devices to management. Has anyone checked with how well Blackberry is performing as company?
    4. If you are a physician I hope you haven't given up seeing patients - you just might need an exit strategy.
    5. Has anyone thought of bringing Dr. Robert Corrado back? He is sorely needed for leadership, strategy, and vision.


  2. Helpful (4)

    "Terminated and denied disability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Excellent benefit package. Good environment for upward mobility.

    Cons

    Knee jerk reaction to employee complaints. Unprofessional disability "qualification" standards. (information gathering responsibility is placed upon the ill employee with no employee advocate provided). Too much emphasis was placed on "hitting the target" at the cost of "genuine" interaction with the customers/patients. Profit sharing was totally imbalanced. Delaying or denying claim payments to providers and patients.

    Advice to Management

    Investigate before assigning corrective action plans. Be a healthcare company that cares for the ill employee. Value relationships as well as performance metrics. Training should promote understanding not merely robotic mimicking. Senior management should be more generous with overall company profit sharing instead of taking the "lion's share" in millions of dollars in stock options and letting the people in the trenches divide the pittance of left-overs. Please pay your claim debts in a timely manner.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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