UnitedHealth Group - Poor management practices and lack of leadership. | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

Helpful (1)

"Poor management practices and lack of leadership."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Job stability, work life balance is good.

Cons

Few career growth opportunities exist.

Advice to Management

Listen to your people, promote from within. consider a succession planning program. If you don't know what that is, succession planning is a process for identifying and developing internal people with the potential to fill key business leadership positions in the company. Succession planning increases the availability of experienced and capable employees that are prepared to assume these roles as they become available. Taken narrowly, "replacement planning" for key roles is the heart of succession planning. Effective succession or talent-pool management concerns itself with building a series of feeder groups up and down the entire leadership pipeline or progression. Let your staff know there is some where for them to go in the company or they'l find it outside.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (3)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Green Bay, WI
    Former Employee - Customer Care Professional in Green Bay, WI
    Doesn't Recommend

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    Co-workers are great, the only thing enjoyable about working for UHC is the employees, not managers.

    Cons

    The management is a joke, there is no support for customer service reps. There is a ton of training but they don't actually prepare you for how the phone calls are. The metrics are horrible, they listen to your calls, tell you what to say, then tell you there is no script. If you don't say exactly what they want you fail your call, if your tone is not perfect you fail your call. They have the nerve to tell us all that we need to start treating our members like "humans" and with "compassion", yet they treat the CS reps like crap if we don't act like robots. The managers don't treat the employees as "humans" or with "compassion". Its a call center, you take calls and you don't matter. The benefits are terrible also, you would think an insurance company could afford to offer better medical benefits.


  2. Helpful (7)

    "No loyalty to employees, likes to outsource jobs. Declining salaries."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Advisor in Green Bay, WI
    Current Employee - Health Advisor in Green Bay, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Pros

    inexpensive benefits, decent amount of vacation time.

    Cons

    Poor work-life balance, seniority does not matter in any aspect of your job (time off priority, work hours etc.) Management seems to play favorites with promotions rather than promoting the most qualified individuals.

    Advice to Management

    Be more up front with employees about your "global strategies" aka slowly outsourcing all of your departments to compensate for "profit losses" due to healthcare reform. Reward your tenured employees more and give them incentive not to leave the first chance they get. Allow your employees to have a work life balance. Stop giving Mr. Hemsley million dollar raises while doing little to help your front line employees.

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

Work at UnitedHealth Group? Share Your Experiences

UnitedHealth Group
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or