UnitedHealth Group - UHG/Optum | Glassdoor
There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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"UHG/Optum"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Project Coordinator in Redford, MI
Current Employee - Project Coordinator in Redford, MI
Recommends
Positive Outlook
Approves of CEO

I have been working at UnitedHealth Group full-time (More than 3 years)

Pros

Ability to be a full time telecommuter

Cons

It's a large international company.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (1)

    "Interesting company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Jeffersonville, IN
    Current Employee - Customer Service Agent in Jeffersonville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Beautiful building to work in

    Cons

    Senior reps seemed to not care too much for you

    Advice to Management

    You can really advance in the company


  2. Helpful (4)

    "A stepping stone, not a place to stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Insurance Agent in Centennial, CO
    Current Employee - Licensed Insurance Agent in Centennial, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    They will give you training for your insurance license and pay the test fees. You can get good customer service/call center experience, even sales experience to some extent.

    Cons

    Most of the systems you rely on to do your job are outdated, slow, and at times, not even functional. Employees are treated like a cog in the machine. They will switch you to a different department or change your shift without asking what you prefer. If you do well and start getting large(ish) bonuses, they will change your job function or the quality metrics or pay-for-performance parameters so that you will not do so well going forward. Management gives lip service to "employee engagement" but actions speak louder than words. It's obvious the company does not value it's front-line employees as human beings, as individuals or as potential long-term assets to the company.

    Advice to Management

    Invest in improving your IT infrastructure. Also, if you really want to improve employee engagement, cupcakes, pizza and Hawaiian shirt days are not going to get you there.You need to stop treating working adults like schoolchildren. If you need to adjust staffing levels in different departments, ask for volunteers rather than moving people around like chess pieces. If you do, folks will undoubtedly be happier and feel more empowered. Pay the bonuses in a timely manner. Make the pay-for-performance guidelines more transparent and comprehensible. Pay the bottom 20% SOMETHING for their apps. Even though they were unable to match the QA and adherence scores of others on the floor, they still showed up, did the work and got applications for you. Use more carrot and less stick.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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