UnitedHealth Group - Large company with ample opportunities. | Glassdoor
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There are newer employer reviews for UnitedHealth Group

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Helpful (3)

"Large company with ample opportunities."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Analyst Consultant in Scottsdale, AZ
Current Employee - Business Analyst Consultant in Scottsdale, AZ
Recommends
Positive Outlook

I have been working at UnitedHealth Group full-time (More than a year)

Pros

It's a large company with lots of opportunities to grow your career. There are offices throughout the US. Leadership shares their vision with the company. You get a nice amount of PTO as soon as you start. There is a generous Employee Stock Purchase Program. Though the industry is rapidly changing, UHC is a leader in the industry and has had better results than competing health insurance organizations. The company values are honored by employees and leadership.

Cons

Because the organization is so large, sometimes you feel lost in the shuffle or detached. The health plan isn't great (only offer high deductible options). They don't match 401k until after the first year.

Advice to Management

With a company so large, there are many opportunities to grow your career. Make it easier to navigate career options/growth opportunities.

UnitedHealth Group Response

Sep 15, 2014 – Talent Community Manager

Thank you for taking the time to provide a review and share your insights about the benefits of working at UnitedHealth Group - including a dedication to honoring our company values. We appreciate... More

Other Employee Reviews for UnitedHealth Group

  1. Helpful (9)

    "Only work for UnitedHealth Group if you're desperate for a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Service Representative in Sugar Land, TX
    Current Employee - Provider Service Representative in Sugar Land, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    The best thing about working for this company would be the people. Within the call center, there are very many smart, capable, and personable people.

    Cons

    Ha! Where do I start?? UnitedHealth Group (specifically, UnitedHealthcare on the C&S side) does not value their employees. There is no work-life balance. Upper management is fully aware of major, fixable problems but they purposely turn a blind eye and instead instruct reps to "say please and thank you, be compassionate, show empathy," etc. Regardless of how well you kiss arse, if a provider is not getting paid, they want answers! Systems are ridiculously slow or ineffective, claims deny for bogus reasons, benefit summaries are not properly updated, etc. The list goes on and on. People are promoted based on who you know rather than merit. The company also does not support employees pursuing higher education. They would rather an employee NOT have higher education to prevent them from asking for higher pay. The company is interested in piling on the work of other departments while paying Provider/Member service reps the very least out of all departments. The company is also grossly unorganized and people in supervisory positions on up are not qualified for their positions (due to "rubbing elbows" promotions). Morale is at an all-time low due to poor employee treatment. This company is by far the most unprofessional and unethical company I have ever worked for. The level and frequency of retaliation and uncouth behavior displayed by supervisors, business managers, etc. is appalling!

    Advice to Management

    Go back to the drawing board and start by reading, studying, and practicing "The Leadership Challenge" by Kouzes and Posner and also "Leading Teams" by J. Richard Hackman. Realize that the employees you mistreat are the company's very lifeline to gaining and maintaining lines of business. Work towards a plausible work-life balance. Learn and practice ethical behavior and professionalism.


  2. Helpful (5)

    "Transition from Dignity Health to Optum36"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Analyst in Las Vegas, NV
    Current Employee - Product Support Analyst in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 10 years)

    Pros

    Have never been shown any really good reasons for working for Optum360. Everything was always made very stressful by Optum360 management..

    Cons

    I agree Optum360 Managers do not have any people skills. They do not know how to make their employees feel valued. They have made us feel invaluable and as if our concerns do not matter. Optum360 step children. Abuse in the workplace is kept a secret and hushed up. Other employees are allowed to make costly mistakes and these mistakes are not only costly for Dignity Health who we are supposed to be bringing money in for, these mistakes are creating more work for other already overworked employees who have to clean them up. The managers are well aware of these errors and are annoyed when these concerns are brought to their attention. Some of the former Dignity Health employees that are leaving Optum360 employment were longtime Dignity Health employees and were made to feel like valuable assets to Dignity Health while they were Dignity Health employees and are not used to or ok with this type of treatment. Optum360 managers are not trained in how to tell a "brown noiser" from a hard working employee. They are also not trained on how to stay out of office gossip nor do they know how to keep personal involvement with an employee seperate from the office. Optum360 managers do not know how to appreciate the hard work and experience and dedication of the long time employees that have, employees they can actually learn from since Optum360 managers are very inexperienced.
    And they wonder why such a big employee turnover?

    Advice to Management

    Better manager training and do not fill manager positions just because "no one is applying"!

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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