UnitedHealth Group - Great job if you enjoy helping others, not so much if you expect others you work with to be professional. | Glassdoor
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There are newer employer reviews for UnitedHealth Group

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Helpful (7)

"Great job if you enjoy helping others, not so much if you expect others you work with to be professional."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Roanoke, VA
Current Employee - Customer Service Representative in Roanoke, VA
No opinion of CEO

Pros

You get to help those on Disability and/or Senior Citizens with their Prescription Drug Plans. It's very rewarding to speak to a member who needs help and to be able to provide them the assitance they need so they are happy and comfortable.

Cons

Hardly anyone that works there has pride in themselves, or the job they do. Extensive training for this job, but you still don't learn everything and they expect you to know everything once you get out on the call floor. If you mess up just a little bit you can lose your job, if you get sick - you could lose your job. I do not feel comfortable going to work each day that I will leave still having a job.

Advice to Management

I've repeatedly seen blatent disregards for rules and activities that we were told initially were immediately fireable offenses - where if you are the right person it is overlooked. Need to treat your employees better - not as if we are disposable! Use us during the busy times then toss us aside when you are done with us.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (1)

    "When the barrista job looks really good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Professional in Kingston, NY
    Current Employee - Senior Customer Care Professional in Kingston, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Hiring constantly. Close to a major city. Has parking. Nifty looking badge, Nice offices for managers. Nice new awards cabinet. With awards.

    Cons

    CONSTANTLY changing requirements for quality, bonuses, even past bonus requirements to reflect the new requirements, resulting in lowered bonuses or no bonus at all. No flexible time allowed, people have to beg coworkers to swap shifts to see a doctor. No real leadership, supervisors are baby sitters keeping employees to matrix requirements. They do not remove roadblocks, but are one!! Regarding employee engagement and preventing opportunites for advancement, unless you can cozy up to your supervisor, you don't advance. Benefits are horrendous a barrista at Starbucks has a better health care plan than the employees of the healthcare insurance company.

    Advice to Management

    You have great talented people who get demoralized by constantly being beaten over the head to keep to the requirements and meet numbers...ther is no feedback only how you meet numbers...You treat your employees as numbers forgetting they are your best assets.


  2. Helpful (2)

    "A GRIND!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recovery Analyst in Eden Prairie, MN
    Former Employee - Recovery Analyst in Eden Prairie, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Nice Location in Eden Prairie, MN
    Good Food at the Cafetaria

    Cons

    Metrics
    Quality suffers due to Quantity/Volume - people who cheat the system though can "fly by" the radar
    Leadership - ALL female middle management whose expectations and assistance varies
    Extra work - "Required" overtime
    Lack of Advancement, Pay, Bonus, Rewards...
    Poor (deficient) Benefits for a Healthcare Company!
    High Turnover - always short team members, so more work for others

    Advice to Management

    New Middle Management - revised goals based on reality, not construed numbers and take into account the unpaid OT salaried ee's 'have' to work - operate at full staff - turnover is extremely high for such a profitable part of the business...

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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