Univera Healthcare - customer service | Glassdoor
There are newer employer reviews for Univera Healthcare
There are newer employer reviews for Univera Healthcare

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"customer service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Buffalo, NY
Former Employee - Anonymous Employee in Buffalo, NY
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Univera Healthcare full-time (More than 3 years)

Pros

good pay and benefits nice coworkers

Cons

phone call after phone call etc etc ......................................

Other Employee Reviews for Univera Healthcare

  1. "Univera healthcare"

    Star Star Star Star Star
    Current Employee - Claims in Williamsville, NY
    Current Employee - Claims in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Univera Healthcare part-time (More than a year)

    Pros

    It is a job anybody can do

    Cons

    They test you during training. they train you not to be human.

    Advice to Management

    They need to be human not a bill collector and the trainer needs to be fired for not teaching on how to be nice and too much with programs. hint use the computer in today's world let the computer come up with start end dates of insurance and let the worker talk and listen to customer. Let them use the word I am sorry. known fact that the word unfortunately annoys the customer.


  2. "A Nice Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Univera Healthcare as a contractor

    Pros

    - Most people were extremely nice and genuinely helpful
    - Very laid back, exemplified by the dress code (hoodies and jeans are completely appropriate in some departments)
    - Family atmosphere - people are very social, even during the busiest times
    - Upper-level management is very involved in the affairs of all levels of the company; rarely are Presidents as approachable as Mr. Wingerter

    Cons

    - I noticed a general lack of ambition among the employees - most people were happy enough to pick up a paycheck and didn't seem to care about moving forward in their career
    - The demographics of the company could be problematic down the line; there weren't many young people at Univera
    - For a healthcare company, the vast majority of the workforce was in pretty poor heath and most people were at least moderately obese


There are newer employer reviews for Univera Healthcare
There are newer employer reviews for Univera Healthcare

See Most Recent

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