Universal Service Administrative Company - Not a good option for a motivated person | Glassdoor
There are newer employer reviews for Universal Service Administrative Company
There are newer employer reviews for Universal Service Administrative Company

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Helpful (4)

"Not a good option for a motivated person"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

-Great benefits package (health insurance, metro help, etc.)
-11% fully vested non-match employer 401k contribution (unheard of in other jobs)
-Flexible schedules (telecommute, etc.)
-At least in my department, there aren't many demands on your time.

Note: I think this job might be perfect for someone 40+ who really just wants a steady paycheck and would be fine staying stagnant until they retire. If you're hoping to move up/ learn useful new skills, etc. I don't really think this is the job for you.

Cons

-Workflow contains lots of unnecessary barriers and inefficiencies. There is very low desire to fix inefficiencies.
-High level of "office politics" - be wary of who you talk to, who you talk about, keeping a smile on your face
-Base pay lacking/ issues with increases due to government approval process
-Reminds me almost daily of the movie "Office Space"
-Very little upward mobility available in most departments
-It's hard to identify with whom we are serving (FCC, telecomm, or subscribers?) and it takes the hustle out of people's attitudes

Advice to Management

Honestly, given that the jobs seem to really only require someone 40+ that doesn't want new skill sets, I think hiring practices should adjust. Trapping younger people with the exciting marketing pitch is a bit cruel.

Other Employee Reviews for Universal Service Administrative Company

  1. "Go here if you don't care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Universal Service Administrative Company full-time (More than 5 years)

    Pros

    Great benefits. Flex time offered. Probably good if you are in audit or IT division, both of which have relatively new leadership.

    Cons

    Zero leadership, lousy communication (an anonymous intranet portal to the CEO is NOT communication). No vision, no strategy, just a mostly good-old-boys network run by the COO. Leadership and operations divisions are all run by VPs who have been at USAC for at least a decade. Competence definitely not rewarded (at least not in my division). If you care about the mission, this is not the place for you. If you are good at going along to get along (just give me the lousy paycheck and let me leave at 4:15), you'll love it here.

    Advice to Management

    Get new leadership. These guys have been there too long. You can't blame everything on the FCC.


  2. Helpful (2)

    "Growing Pains have Changed the Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 5 years)

    Pros

    UASC has an excellent benefits package that is second to none, from time off, to health benefits and 401K, which promotes a very healthy work life balance. Contributions are rewarded, and individuals are aknowledged for thinking of ways to do things better. The teams are genenerally very cooperative, and as a whole keep a good eye on the mission to be good stweards of the Universal Service Fund. Managers and Directors as a general rule, care about the employees, their well being and their careers and happiness. The Acting CEO maintains an active communication channel with the rank and file employees.

    Cons

    As USAC has gotten bigger, and busier, senior management has gotten more out of touch with what is happening at the employee level. With the improving job market, and economy, the salaries are not as cometitive as they once were which has caused several qualified people to leave. There is also not as much room for career advancement as there once was.

    Advice to Management

    Senior Management needs to get back to its roots a bit more and listen to the employees. The method they use to do the Salary Surveys is also a bit flawed as several people have left to perform the same jobs at other employers for considerably more money. This tied to the lack of growth opportunities has changed the culture. Senior Management should look at ways to retain good employees, and move their careers forward where they can and become more visable.

There are newer employer reviews for Universal Service Administrative Company
There are newer employer reviews for Universal Service Administrative Company

See Most Recent

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