University of Phoenix - Has changed over the last few years | Glassdoor
There are newer employer reviews for University of Phoenix
There are newer employer reviews for University of Phoenix

See Most Recent

Helpful (2)

"Has changed over the last few years"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Enrollment Advisor in Dallas, TX
Current Employee - Enrollment Advisor in Dallas, TX
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at University of Phoenix full-time (More than 3 years)

Pros

Nice culture and benefits are very good. Education is completely covered aside of reading materials which isn't bad. Can choose your schedule although you do have to have one late day a week and there is a Saturday coverage rotation. Get to help people make a difference in their life by furthering their education. Pay is one of the highest among this positions at other schools. Lots of development! I feel very prepared to do a lot of things after all the trainings and experiences I have had here.

Cons

Told to do one thing but expected to do another: do what is in the best interest of the student but need to enroll many students each month. Micro managed like crazy: each day must have many dials, hours of talk time, be available for calls, and generate referrals. You are questioned if one of these is low. There are even times you have to IM others you are leaving your desk to get coffee or use the restroom. Must work at least one evening a week and rotate Saturday shifts. No overtime. People you talk to on the phone can be very rude and it can be frustrating when students give up for silly reasons or manipulate government funding.

Advice to Management

Don't micro-manage! Mean what you say. If you want me to focus on having quality conversations with students, dont write me up for not enrolling enough students for the quarter.

Other Employee Reviews for University of Phoenix

  1. "Used to be a great place - not anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at University of Phoenix full-time (More than a year)

    Pros

    UoP still has reasonable benefits.

    Cons

    Management is obscenely out of touch and mis-leading with the general population of the company. No one seems to get raises or promotions except for the executive team. Many work in fear, each day, of being laid off. Executive management has instituted programs that de-motivate promotion and make it nearly impossible to establish and reasonable career.

    Advice to Management

    Listen - REALLY LISTEN to the people who bring in the money and create the revenue.


  2. Helpful (1)

    "Great place to be - 5 years ago...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Manager in Jersey City, NJ
    Current Employee - Enrollment Manager in Jersey City, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 5 years)

    Pros

    Great training, development, sales skills, free degree.

    Cons

    Little growth from within, lots of people being transferred in to take over positions. Leadership lost touch with the day to day. Compensation changes went from reviews every 6 months to once a year with a 3% increase, maybe. If you want to hire educational sales counselors, you need to pay them what they are worth in the market.

    Advice to Management

    Foster better internal relationships to help grow people from in house.

There are newer employer reviews for University of Phoenix
There are newer employer reviews for University of Phoenix

See Most Recent

Work at University of Phoenix? Share Your Experiences

University of Phoenix
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or