University of Phoenix - Easy job but no opportunities to grow | Glassdoor
There are newer employer reviews for University of Phoenix
There are newer employer reviews for University of Phoenix

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"Easy job but no opportunities to grow"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Enrollment Advisor in Phoenix, AZ
Current Employee - Enrollment Advisor in Phoenix, AZ
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at University of Phoenix full-time (More than 3 years)

Pros

If you are looking for a steady job with 40 hours, you will find it here. The opportunity to work full time and go to school to earn your degree is definitely here.

Cons

There is nowhere for you to go, management opportunities are slim and even the option to make additional money is almost abandoned altogether.

Advice to Management

Create more places for strong employees to grow into instead of drawing names from a hat for promotions.

Other Employee Reviews for University of Phoenix

  1. "Glorified Telemarketers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Advisor in Phoenix, AZ
    Former Employee - Finance Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 3 years)

    Pros

    Good benefits.
    Tuition waivers for all types of degrees and programs.

    Cons

    Salary
    Extremely stressful
    Escalated phone calls
    Collections
    Management
    "Career progression" model makes it extremely difficult to move up in company.
    I worked for UOP for almost 3 years and was very disappointed. They bring people in by offering free education and a great experience. The truth is, this is not a good experience and there are limits to the tuition waivers they offer. (for example, you cannot take more than 5 graduate courses within a year.) Management is composed of uneducated people who moved up from being a telemarketer during the "golden days" of this company when sales (enrollment) were non-stop and everyone was a rock star on the phones. Unfortunately they have horrible leadership skills and your success is based on the friendship with him/her. As a Finance Advisor you are mostly dealing with people who have not paid for their tuition and therefore cannot continue with their program...in other words, collections. If you do not have excellent customer service skills or if you do not have patience for escalated phone calls with ignorant people then you will surely fail at this job. This is not an advising role as the job title makes you believe, this is still a sales and retention role. The company restructured their "career progression" model which made it practically impossible for anyone to move up to management or leadership role. If you plan on making a career in customer service or phone-based sales then this might be a good fit, otherwise stay away. You will not get any credible experience in either finance or advising.

    Advice to Management

    Managers are 'stuck' in their role as much as the employees they're managing. Executive management should structure the career progression model to make it more feasible for people to move up.


  2. "Good job but lacking upward mobility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Current Employee - Enrollment Advisor in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 5 years)

    Pros

    Great working environment, stellar education benefits, leadership supports customer facing roles very well, most employees care a great deal about brand and product ( Pride)

    Cons

    big company that is shrinking in size means that growing into a management or director position is nearly impossible, department of education changes policies frequently which can greatly impact merit-based compensation

    Advice to Management

    Work with first line employees when making large changes. There is a disconnect between upper-level leadership and employees on the "floor"


There are newer employer reviews for University of Phoenix
There are newer employer reviews for University of Phoenix

See Most Recent

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