Pros

You can work from home. Most of the employees are nice and do communicate. I am talking about employees who work as in taking phone calls, and do the job for the clients. I am not talking about upper management. A small raise every 6 months usually.

Cons

They do not reimburse you for any of your internet usage or personal usage. Regarding computers or anything of that sort. Also when you request something to make your job easier so it would be more efficient for you and the company I was turned down. Then if you are let go they expect you to use your gas money and time to return any items they mailed to you to do the the job. They should reimburse someone for that. So unprofessional! Don't expect a response regarding any of your concerns and if you do it will be when you have finally had it. I complained multiple times and for months about things that were going on and I was dismissed. Until the day I said is anyone going to respond to me, then they fired me. I have never been fired from a job. They expect you to keep everything confidential. Which SHOULD BE. They do not follow HIPPA guidelines. Although you will find other employees working off of their mobile phones!!! If you are out for the day, you will be told your team will be covered. That is NOT true. I would come back to several voicemails and the CLIENTS are paying us to not let the phone go to voicemails. No one ever cared. Don't expect a pay raise that will make you happy. Also keep track of every email they send you or what they say to you. They will tell you something different over the phone or on a zoom call and then say that is not what we said. They also delete your personal email account without any warning and that is wrong. Also don't expect incentives. Even if you work your butt off. You are just a number in this company. There are absolutely no benefits at all. No insurance, no 401k, nothing. Don't expect to be acknowledged for things you have done, even above and beyond. I had someone actually email my boss how wonderful and helpful I was and no one ever said a word. Not a good job, nothing. BUT certain employees get recognized. As far as the company and where they are supposed to be located. GOOD LUCK! I called the state of Texas and they can't even find them in their system. Luckily the State of Missouri has found the company. They give you so many different addresses it is crazy. I have never left a review for any job that is bad. I was disregarded, disrespected by other employees and management, which I do have proof of. Employees are related and I think this could possibly be an issue. Don't expect your clients to be happy when they call and say no one has returned their phone call or no one has answered the office for weeks. Patients don't get their medications in a timely manner due to other employees not answering the phones or documenting. It is extremely sad and I am actually happy to not be a part of this organization anymore. I was taught your patients come first. They are not at this company. Very SAD! RUN AS FAST YOU CAN!!!!!!!!!