VITAC - A business model that takes away from the employees to give to the clients. | Glassdoor
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Helpful (9)

"A business model that takes away from the employees to give to the clients."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Canonsburg, PA
Current Employee - Anonymous Employee in Canonsburg, PA
Doesn't Recommend

Pros

The health, dental, and vision benefits are good and the amount of vacation time earned is good. The headquarters is set in a good area south of Pittsburgh. Plenty of overtime opportunities available. Lots of knowledge is there for the taking, but you may have to teach yourself to a large extent.

Cons

As of 2011, there have been no annual raises to the employees in several years. Meanwhile, the rates provided to clients have gone down. In Sales, there is an Executive VP, a VP of Sales, and a VP of Marketing. There are no VPs for either the Realtime or Offline production groups. The parent company doesn't seem to recognize the hard work done to generate profits. Very limited opportunities for advancement, but somewhat to be expected in a smaller company. Wouldn't be as frustrating if a promotion wasn't the only way to get a raise. Technologically, the company barely keeps pace. In 2011, they're discussing the possibility of moving away from an operating system that's 8 years old. Spreadsheets downloaded from other companies have to be converted backwards to an earlier version of word. Other examples about in Realtime and Offline. Ample opportunities for overtime come from being understaffed all around.

Advice to Management

Instead of having 3 vice presidents (an EVP of sales, a VP of sales, and a VP of marketing) in sales, spread the wealth around. It makes the production team on both sides look less important when there isn't a VP in either. Fight harder on rates with clients, quality work from both captioners and support staff a premium. Lift the "austerity" rule on merit-based raises. Very good employees are being lost because the company is not providing them with a solid financial future. It makes employees think that the company's future is weak when it cannot provide any financial incentive for good, hard work year after year. More effectively communicate changes within the company, avoid the secrecy. There is a very strong rumor mill so word is getting around anyway, better to fight it with the truth.

Other Employee Reviews for VITAC

  1. Helpful (4)

    "Not a place to make a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Closed Caption Typist in Canonsburg, PA
    Current Employee - Closed Caption Typist in Canonsburg, PA
    Doesn't Recommend

    Pros

    Good health benefits, very thorough training, hard-working employees

    Cons

    Incompetent management, conflicting messages from different supervisors, mediocre pay for what's expected of you, lots of stress, very little respect from management

    Advice to Management

    Treat your employees better and spend less time writing up feedback sheets and more time actually doing productive work. Take the emphasis off of verification sheets and your thousand variations of using commas and hyphens. Focus more on getting the job done and not trying to make the transcripts suitable for an English professor. You lose money by wasting an incredible amount of time and effort on grammar that nobody really cares about. Your overall production suffers greatly from this waste of time management.


  2. "GREAT earning potention for closed captioners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Closed Captioner
    Current Employee - Closed Captioner
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VITAC full-time (More than 5 years)

    Pros

    Great hourly rate, flexibility of schedule, big-name clients (CNN, ESPN, ABC, NBC, etc), professional environment

    Cons

    Our minimum hours required for Fridays and weekend days were getting high, but that's because we have more work than captioners -- so really this could be seen as a plus, too. A lot of hours available if someone wants to make some good money! The minimums are better now as we're frantically hiring more captioners to meet our client demands.

    Advice to Management

    Keep recruiting more captioners!

There are newer employer reviews for VITAC
There are newer employer reviews for VITAC

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