VMware - VMware | Glassdoor
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There are newer employer reviews for VMware

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"VMware"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Intern - Member of Technical Staff in Palo Alto, CA
Former Intern - Member of Technical Staff in Palo Alto, CA
Recommends
Positive Outlook
No opinion of CEO

I worked at VMware as an intern (Less than a year)

Pros

Next gen technology
Great work culture and values
Highly Intellectual people around

Cons

May have to compromise on worklife balance

Other Employee Reviews for VMware

  1. Helpful (1)

    "My experience was just okay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at VMware full-time (More than 5 years)

    Pros

    My co-workers and the environment within our team

    Cons

    When management changed. Too much micro managing


  2. Helpful (7)

    "IT professionals: This is not the job you're looking for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Broomfield, CO
    Current Employee - Technical Support Engineer in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at VMware full-time (More than a year)

    Pros

    - Good medical/dental/vision benefits
    - Casual dress environment
    - Free snacks
    - Free weekly catered dinners
    - Outstanding 6-week on-boarding and training program
    - Other training made available from time to time

    Cons

    - Run like a call center: If you come from a customer service background, you'll fit right in
    - Unreasonable work volume
    - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations
    - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers
    - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired
    - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action
    - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

    Advice to Management

    - If you want to portray the illusion that this is a solutions center (not a call center), then start treating your employees like professionals instead of children
    - Pay your experienced employees accordingly
    - Do the job you are being paid to do and start forecasting and trending so you aren't caught off-guard so often with rising call volumes

There are newer employer reviews for VMware
There are newer employer reviews for VMware

See Most Recent

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