VMware - Business Manager | Glassdoor
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Helpful (1)

"Business Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Business Manager in San Francisco, CA
Former Employee - Business Manager in San Francisco, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at VMware full-time (More than 5 years)

Pros

Innovation in product lines especially virtualization and cloud

Cons

Beauracracy in decision making and funding new initiatives

Advice to Management

Eliminate beaurocracy

Other Employee Reviews for VMware

  1. Helpful (2)

    "Need to find a place that realizes my value"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at VMware full-time (More than 3 years)

    Pros

    the Vision of the technology

    Cons

    The culture is changing. Feeling more like corporate america. Performance is no longer being managed by outcomes but instead by who you know. Work life balance and management's lack of knowledge or understanding of resource needs.

    Advice to Management

    Pay attention and value management's assessments of what it is really like to work there. Focus on the outcomes. Leadership by escalation is not true leadership.


  2. Helpful (7)

    "IT professionals: This is not the job you're looking for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Broomfield, CO
    Current Employee - Technical Support Engineer in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at VMware full-time (More than a year)

    Pros

    - Good medical/dental/vision benefits
    - Casual dress environment
    - Free snacks
    - Free weekly catered dinners
    - Outstanding 6-week on-boarding and training program
    - Other training made available from time to time

    Cons

    - Run like a call center: If you come from a customer service background, you'll fit right in
    - Unreasonable work volume
    - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations
    - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers
    - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired
    - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action
    - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

    Advice to Management

    - If you want to portray the illusion that this is a solutions center (not a call center), then start treating your employees like professionals instead of children
    - Pay your experienced employees accordingly
    - Do the job you are being paid to do and start forecasting and trending so you aren't caught off-guard so often with rising call volumes

There are newer employer reviews for VMware
There are newer employer reviews for VMware

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