Employee Review

  1. 5.0
    Former Contractor

    wlb

    Jan 13, 2022 - Anonymous Contractor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work life balance is good

    Cons

    promotion man ager sup port

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  1. 5.0
    Current Employee, less than 1 year

    Great place to work in tech

    May 18, 2022 - Account Executive in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Phenomenal products Great sales/support structure Lots of opportunity for growth

    Cons

    Sometimes launch products without fully baking the offer Long turn around for quotes

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  2. 3.0
    Current Employee, more than 3 years

    Tier 3 Support Workspace ONE

    May 12, 2022 - Technical Support Engineer III in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Freedom to work where you want, you are not obligated to work in an on-premises office. You can have control over your customer appointments, there is no inbound calls

    Cons

    The Workspace ONE Global support organization is disfunctional. Broken processes, and failure to listen to employee suggestions on how to change. They expect you to put every case first in line and threaten escalations to C suite when you cannot. The burn out happens fast with 30 plus tickets coming in each week. There is a large failure to share knowledge from Development and project management owners to support. There is a large lack of documented processes to troubleshoot the product. Take your best educated guess approach is not ideal. Compensation is the lowest in the Organization, especially when the Organization preaches how support is the backbone. They hire NCG's and call it a service to new grads to get experience, but the reality is they do the NCG program for cheap labor.

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