Valley Health (Virginia) - alot of overtime with very little help from co-workers | Glassdoor
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Helpful (2)

"alot of overtime with very little help from co-workers"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Approves of CEO

Pros

apl is easy to accrue, great dept director, good support from dept director and vice pres. no weekend hours, good working environment.

Cons

a dept has to get below the bare minimum of employees before they will consider hiring a new employee, not enough per diem employees for dept.

Other Employee Reviews for Valley Health (Virginia)

  1. "Life enrichment director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Life Enrichment Director in Billings, MT
    Current Employee - Life Enrichment Director in Billings, MT

    I have been working at Valley Health (Virginia) full-time (More than 10 years)

    Pros

    Working with seniors and veterans campaigning and fundraising for veteran events. Positive outgoing loved to wot with people

    Cons

    Corporate office getting too involved and not knowing the residents well enough to make those calls

    Advice to Management

    Ask for resume


  2. Helpful (1)

    "If you just want a paycheck and don't want to take pride in your work, this is the place for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Accounts Clerk Insurance Biller in Winchester, VA
    Former Employee - Patient Accounts Clerk Insurance Biller in Winchester, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Valley Health (Virginia) full-time (More than 10 years)

    Pros

    No commute to northern Virginia. Largest employer in the area. Not much micro-managing. Tuition assistance available through the benefit package.

    Cons

    Management turned horrible. Coworkers bickering. High stress volume not from the job, but from the people. Insurance very difficult to deal with. No true open door policy with management. Horrible morale. No one takes pride in their work. No access to anyone knowledgeable. HR misrepresents policies. Majority of demographic is older, white women only and not accepting of outsiders. Huge Con was having to listen to homophobic and racist talk among my coworkers while sitting at their desks, trying to do my job, and prevent my caller from hearing it. Having no voice, after office was restructured, management shifted and there is only one supervisor that is even knowledgeable about anything. However, if you speak to anyone but your own, you get in trouble and spoken to in a horrible way. There is definitely favoritism.

    Advice to Management

    Valley Health CBO used to be a great atmosphere, high morale, filled with knowledge and could boast great numbers. Since Ann Ryder's departure it has slowly turned worse and worse. The restructuring of the business office that happened at the beginning of EPIC was its final demise. There are people in the business office that have left that were very good employees because of this. What remains now is no morale, employees that do not care about the quality of their work (this includes the supervisors excluding one). There is no true open door policy anymore. When an employee does try and raise a concern, or even get more information so they can do their job, the supervisor never has the answer because they don't know it themselves and they don't like conflict, so, no concerns are addressed. When an employee tries to then escalate it up the chain, the issue is just given back to their supervisor and then there is harsh backlash on the employee who is just trying to get information to do their job. You have employees writing off way too much money when the insurance company just needs additional information, or it can be rebilled, and/or a reconsideration sent for payment, but they aren't knowledgeable enough to do any of this and they also don't care to take the time to even try and be. The supervisors have also been made aware of this and even what employees do it on a regular basis, but nothing was done and it's just allowed to continue. Things are so bad in that office, if Medicare did an audit in the wrong place, VH would be in real trouble since the employees (and not just on the Medicare team) are so clueless and lazy for the majority that they are changing CPT procedure codes and removing or altering modifiers if claims error. They are doing this so the claim will go, however the info they are using is not from HIM or certified coders, and nowhere near the procedure or scenario the patient had done. They are doing it to get it off their desk. Supervisors have also been made aware of this, which SHOULD be taken as a very serious issue, but it just continues. Simple appreciation for a hardworking employee doesn't exist anymore and they only get the negative feedback. The employees they do cater to are the ones who are just there for the paycheck. The supervisors REALLY need more training themselves in the insurer specific medical billing that they are the supervisors over, how can they be supervisors over a product and lead/instruct a group when they don't know anything about it and couldn't do the job themselves? They also need management training and to held accountable. An employee should not be at the point where they feel it is useless to even try talking to them about a valid concern because either nothing will be done about it, or they will just be berated for having an opinion. Employees should also be able to escalate concerns after speaking with their supervisor if they feel they need to without backlash for doing so. This all creates an environment of employees not wanting to care, not doing their best to bring in as much money as quickly as possible, and etc.


There are newer employer reviews for Valley Health (Virginia)
There are newer employer reviews for Valley Health (Virginia)

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