Vanguard - Very different corporate culture, very structured. | Glassdoor
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Helpful (6)

"Very different corporate culture, very structured."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Client Relationship Specialist
Former Employee - Client Relationship Specialist
No opinion of CEO

I worked at Vanguard full-time (Less than a year)

Pros

Ideal for those who are graduating college, the company likes to hire young and promote quickly. In general nice people.

Cons

Very process-oriented, low pay, political environment. Managers don't necessarily have experience in the role they are in charge of managing, but they are there to manage people, processes and paperwork. This provides a disconnect between teams and managers.

Advice to Management

Company should take steps to recognize employees strengths, and make sure employees are in the role that's best suited to those strengths and experience. Sometimes strict rules and processes aren't beneficial.

Other Employee Reviews for Vanguard

  1. Helpful (5)

    "Once was great....falling a part at the seams!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relations Associate in Malvern, PA
    Current Employee - Client Relations Associate in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Nice people, culture and campus

    Cons

    Management pushes the low cost approach which has transitioned to low service to the client. Has recently tried to maximize every cent for the better of the "owner" expense ratio however, to the defeat of lower client services, lower compensation, and lower morale.

    Advice to Management

    Crewmembers cringe when they hear that Vanguard has lowered the expense ratio... again!!! Lower pay, bonuses and benefits.


  2. Helpful (10)

    "For a recent college graduate, hard to complain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Plan Service Representative in Malvern, PA
    Current Employee - Retirement Plan Service Representative in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (Less than a year)

    Pros

    As a Retirement Plan Service Representative (formerly known as Client Relationship Associate) I'm responsible for answering questions from those enrolled in their employers 401k's. Don't let anyone fool you, this is a call center job, but it is incoming so at least you're not cold calling or telemarketing. I answer roughly 50 phone calls a day helping partipants take a loan/withdrawal from their 401k's, discuss the investment options available in their employer plans, and various other questions. On many occasions you are dealing with very polite people and helping them with investment decisions which can feel very rewarding. On a few occasions you are dealing with complete jerks who are yelling at you because the government doesn't allow them to withdraw from their retirement plan to buy a new flat-screen tv (after awhile you will begin enjoying telling these morons off). Call center appears to be a 2 year stint (paying your dues so to speak) and people usually do not have a hard time moving on to bigger and better things (non-phone jobs, pay better but not great)

    PROS
    - Partnership bonus each summer for every employee (Even lowest tenured employee looking at anywhere from $2,000 - $4,000)
    - Lots of paid time off (18 vacation/sick, 9 paid holidays, 1 Volunteer day off, and usually awarded 1-2 additional days via company contests and such, plus option to purchase an additional 5 days)
    - Health Benefits are great, on-site infirmary and fitness center
    - Cheap on-site dining
    - AMAZING retirement plan (if you work here for 35 years, you will retire a millionaire without even breaking a sweat, if you contribute 4%, employer contributes 14%)
    - Above average opportunities for career advancement
    - Vanguard looks great on resumes
    - Very good work/life balance
    - Very reputable company, you feel honored to work for a company with impeccable ethics

    Cons

    -Base salary would be respectable in Southern USA but hard to live off in the suburbs.
    -Promotions are geared toward promoting diversity at higher levels
    -Hire recent college graduates for a leadership development program and then make them the boss of people who have been there for many years ( I don't know about you but I have a tough time taking orders from a 23 year old college graduate)
    - Being a phone associate can be rough and at times you feel glued to your headset
    - Very micromanaged, as a phone associate even your bathroom breaks are timed

    Advice to Management

    Need to increase base pay at least 10% at lower levels to keep employees from leaving (or going on food stamps for that matter).

There are newer employer reviews for Vanguard
There are newer employer reviews for Vanguard

See Most Recent

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