Employee Review
- Former Employee★★★★★
Great company stressful position
Mar 22, 2023 - Senior Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Company has great leadership. The leaders I had will work with you as much as the can as long as you communicate frustrations and areas of difficulty. Additional training was always offered. Some of the colleagues were all for the team work mentality, which made working for this company great. also the pay was very well.
Cons
Back to back elevated calls. Lots of people just pass the calls on to the next rep to deal with. The position is remote so as soon as you clock out you have to deal with your family after taking a TON of calls that you’re expected to de-elevate your self. It isn’t fair to them to greet someone who has had to take ownership of a call that another representative slacked on to provide all the needed information. Most of the licensed representatives lack taking ownership of the calls they are literally paid to handle. Know room for growth or leadership even with the experience.
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Other Employee Reviews
- Current Employee, more than 1 year★★★★★
Learning as well as Job security for medium experienced
May 24, 2023 - Data Engineer Specialist (ts02) in Dallas, TXRecommendCEO ApprovalBusiness OutlookPros
-working on best industry standard data engineering tech stacks like aws glue, cloudformation, aws emr and Hadoop spark. -Job security
Cons
I have no complaints, except that promotions takes time
- Former Employee, more than 3 years★★★★★
You will stagnate
May 29, 2023 - Software Engineer 2 in Malvern, PARecommendCEO ApprovalBusiness OutlookPros
“Worklife” balance Everyone is nice and relaxed. No real pressure
Cons
If you are not in a college hire program like TLP and you take a dev job directly after college, your career will definitely suffer. I was hired directly as a developer after college, and was put on teams that didn’t really do any “real” work or have interesting projects. Meanwhile, friends that were hired on the same year and were in the TLP program were promoted quickly to senior. Your work will be meaningless. Few teams are doing complex work, and a roll of the dice to get on a good one. In my department, most managers didn’t know what was going on with most teams. Lack of accountability is insane. Most are coasting. Good if you are starting a family and maybe settling down. Really, really bad if you want to work hard and progress to achieve your fullest potential. I felt like I wasted years of my early career working hard for a company and managers that couldn’t give a crap. I’m progressing at a better company with the same amount of effort with more pay and recognition. Also, heard from more tenured employees that leadership, compensation, and direction have declined since Bogle left Vanguard, and has accelerated downhill post 2000s era, and I would concur. Early career devs beware. Plan to leave 1.5-2 years if you aren’t a senior by then.
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