Verizon - Big in name, small in quality (Outside of Continental United States) | Glassdoor
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Helpful (1)

"Big in name, small in quality (Outside of Continental United States)"

Star Star Star Star Star
Current Employee - Verizon Business Consultant
Current Employee - Verizon Business Consultant
No opinion of CEO

I have been working at Verizon full-time (More than a year)

Pros

Good employee benefits and compensation, above average working environment. Clear lines of business. Emphasis on training and learning for all employees.

Cons

Excessive and complicated internal processes. Heavy middle management layers focused on making the right noises and customer shows. Heavy on targets and capabilities rhetoric but weak on control over quality products and service delivery. Mish-mash of corporate improvement programs that have yielded unclear results.

Advice to Management

Don't ape the next IT competitor firm (IBM, Accenture, etc). Be great at what you are doing instead of putting your fingers in many pies.

Other Employee Reviews for Verizon

  1. Helpful (1)

    "VDSI as a workplace for IITians"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Hyderabad (India)
    Former Employee - Analyst in Hyderabad (India)
    Doesn't Recommend
    Neutral Outlook

    I worked at Verizon full-time (More than a year)

    Pros

    Great ambience, ample amount of resources, less red tapism, flexi timings

    Cons

    Promotion avenues are too bad, hike is not good, no reverse feedback mechanism, technologically not much to learn, hell lot of favoritism by managers, autocracy by managers

    Advice to Management

    Freshers are like seeds. If u want a seed to yield fruit someday, you got to nurture it instead of exploiting it from the day one. Bring transparency in management decisions. Justify the promotions and hikes. Set targets, deadlines and performance parameters and evaluate employees on these parameters. Last but not least, everyone has their own area of interest. Instead of forcing the employees to go in new area, find out their strengths and utilize them to generate more revenue. You can't decide for an employee that what shall he/she learn or not.


  2. Helpful (3)

    "Verizon, currently has bad management and very poor customer service."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Really good medical and dental benefits but not many other benefits to working here.

    Cons

    Almost all of the company processes are broken. Management makes decisions without any thought as to implementation or impact to customers. Recently, Karen Maguire, a VP in operations, sent a memo to all managers that customers should be directed to the web portal for billing and order issues as Verizon would no longer be accepting e-mail or phone calls. It is a sad day when a company doesn't want to talk to its customers.

    Advice to Management

    Get some backbone and fire people who make poor business decisions, fix the broken processes, and develop some platform to provide better customer service. Even mediocre customer service would be a huge improvement. Without customers there would be no Verizon - but somehow that messages was lost a long time ago.

There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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