Verizon - Customer service technician | Glassdoor
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There are newer employer reviews for Verizon

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Helpful (1)

"Customer service technician"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Technician III in Indio, CA
Current Employee - Customer Service Technician III in Indio, CA
Recommends
Neutral Outlook
Disapproves of CEO

I have been working at Verizon full-time (More than 5 years)

Pros

Good pay, great benefits, plenty of overtime

Cons

Shrinking workforce on the core (copper) side, not many jobs on the copper side to transfer into without a lot of seniority

Other Employee Reviews for Verizon

  1. Helpful (1)

    "If at all possible, do not work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Irving, TX
    Current Employee - Senior Analyst in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 8 years)

    Pros

    Pay and benefits are the only pros.

    Cons

    Terrible culture. Micro-managing. Zero advancement. Biased treatment. Written policies interpreted in what ever way benefits management the most at that point in time. Employees do not get credit for their work. Ethics issues are swept under the rug. Employees are kept in constant fear that they will be RIFd.

    Advice to Management

    Management needs an overhaul.


  2. Helpful (1)

    "Join only if you are starting your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distinguished Member of Technical Staff in Waltham, MA
    Current Employee - Distinguished Member of Technical Staff in Waltham, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Fantastic benefits (although slowly disappearing), great 401k matching, good health plan, excellent salary.

    Cons

    Extremely political, more than other large corporations. Yearly agreement and review is irrelevant, done only to comply with HR. No strategic alignment, everything is done because "we are already doing it". Verizon Wireless seems to be better, but they are getting tired of other business units eroding their profit. No career path, you need to be 15 years on the company to reach a mid-management position, regardless of your skill (seen with many mid-level managers). Promotions are almost by luck and tied to the managers interest in growing her/his own career only.

    There is no collaboration between teams, getting information to do your job is almost impossible. Everybody is scared (because of historical reasons?) to share information and then losing the credit. Something it should take a couple of weeks, takes you months and countless trips around the country trying to convince other teams that you are trying to work for the improvement of the company. This is endemic and not only in one location/business unit.

    These comments are a compilation of feedback from people that have been 7+ years in the company and worked in projects across the US and gone through many lay-offs and management changes. I have experienced 95% of this.

    Advice to Management

    No advice, there is no fixing Verizon. Advise in general: save wireless, get rid of the rest.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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